Christopher Havens
Janson Equipment
Saint Louis,MI
2027
years of professional experience
Proven Parts Manager with expertise in inventory management, vendor relations, and operational efficiency. Enhanced customer satisfaction through effective communication and timely parts delivery.
Work History
Parts Manager
3 Years 7 Months- Managed inventory control processes to optimize parts availability and reduce downtime.
- Coordinated with suppliers to ensure timely delivery of equipment parts and materials.
- Developed training programs for staff on efficient parts handling and inventory management practices.
- Implemented process improvements that enhanced workflow efficiency in the parts department.
- Supervised daily operations, ensuring adherence to safety standards and operational procedures.
- Led cross-functional teams in resolving complex issues related to part discrepancies and customer inquiries.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Ordered parts for customers, repair shops and departments for tractor equipment.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Established performance metrics to track inventory accuracy and improve overall service quality.
Parts Specialist
8 Years- Managed inventory control processes to ensure accurate stock levels and timely replenishments.
- Collaborated with suppliers to source high-quality parts, enhancing product availability and customer satisfaction.
- Trained and mentored junior staff on best practices in parts management and customer service techniques.
- Developed comprehensive product knowledge, enabling effective communication with clients regarding technical specifications.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Drywaller and Painter
- Installed drywall panels efficiently, ensuring smooth finishes and adherence to project specifications.
- Operated cutting tools and equipment safely, maintaining focus on quality and safety standards.
- Assisted in measuring and marking layouts for drywall installation, promoting accuracy in final outcomes.
- Collaborated with team members to troubleshoot issues during installations, enhancing workflow efficiency.
- Conducted routine inspections of completed work to identify areas for improvement, fostering a culture of quality.
- Trained new employees on proper techniques and safety protocols, contributing to overall team competency.
- Led crew in complex projects, coordinating tasks to meet tight deadlines while maintaining high-quality standards.
- Collaborated effectively with builders, architects and designers ensuring project requirements were met.
- Achieved timely project completion through efficient coordination with other construction professionals, such as electricians and plumbers.
Plant Manager
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Streamlined production processes, improving efficiency and reducing waste across all departments.
- Led cross-functional teams to enhance workflow and productivity within the plant environment.
- Implemented training programs for staff, fostering skill development and operational excellence.
- Analyzed production metrics to identify areas for improvement and drive strategic initiatives.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations.
Education
High School Diploma
Skills
Invoice processing
Customer service
Inventory management
Ordering parts
Improving customer satisfaction
Stock management
Vendor relations
Inventory auditing
Returns processing
Forklift operation
Customer relations
Coordinating paperwork
Parts documentation
Reviewing deliveries
Stock control
Problem-solving
Hardworking and reliable
Management
Equipment operation
Timeline
Parts Manager
Janson Equipment
01.2023 - CurrentRead More
Parts Specialist
Janson Equipment
08.2018 - CurrentRead More
Drywaller and Painter
Midwest Coating
2016 - 2018Read More
Plant Manager
Apex Marine Inc
2008 - 2016Read More
St Louis High School
High School Diploma
Read More