Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hayes

Suwanee,GA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

5
5
years of professional experience

Work History

Owner/Operator

Krystal Clear Garage Doors
08.2021 - Current
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Established foundational processes for business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Trained and developed team members to build human capital.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Service Technician

Overhead Garage Door
02.2019 - 10.2023
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Garage Door Installer

Lorenzo Improvement
02.2020 - 01.2023
  • Diagnosed problems and completed timely repairs.
  • Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
  • Measured and estimated jobs in order to calculate fees.
  • Updated daily logs with hours and materials used.
  • Educated homeowners about proper care and maintenance of garage door systems.
  • Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
  • Completed required paperwork such as work orders according to services performed or required.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.

Garage Door Technician

M2M Services
08.2019 - 05.2022
  • Fabricated replacements for worn or broken parts using welders, lathes or shaping or milling machines.
  • Covered treadles with carpeting or other floor covering materials and tested systems by operating treadles.
  • Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
  • Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
  • Updated daily logs with hours and materials used.
  • Completed required paperwork such as work orders according to services performed or required.
  • Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
  • Diagnosed problems and completed timely repairs.
  • Educated homeowners about proper care and maintenance of garage door systems.
  • Measured and estimated jobs in order to calculate fees.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

L - Computer And Information Sciences

College of Staten Island of The City University of New York
Staten Island, NY

Skills

  • Human Resource Management
  • Profit and Loss
  • Investor relations
  • Consulting
  • Operations management
  • Contract Management
  • Financial Management
  • Business administration
  • Negotiation
  • Coaching and mentoring
  • Budget development
  • Verbal and written communication
  • Client Service
  • Relationship building
  • Strategic planning
  • Budgeting
  • Project Management
  • Staff Management

Timeline

Owner/Operator

Krystal Clear Garage Doors
08.2021 - Current

Garage Door Installer

Lorenzo Improvement
02.2020 - 01.2023

Garage Door Technician

M2M Services
08.2019 - 05.2022

Service Technician

Overhead Garage Door
02.2019 - 10.2023

L - Computer And Information Sciences

College of Staten Island of The City University of New York
Christopher Hayes