Open To Work
Christopher Haywood
RIKR Inc.
Billings,MT
Work Preference
Job Search Status:
Open to work
Desired Job Title
Computer & IT ManagerInformation Technology Manager
Work Type
Full TimeContract WorkConsultingGig Work
Location Preference
RemoteOn-SiteHybrid
Location:
Billings, MT
Open to relocation:
No
Minimum Desired Compensation
$80000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCompany CultureTeam Building / Company Retreats
1
Certification
29
years of professional experience
Results-driven Information Technology Manager with expertise in IT infrastructure, systems support, cybersecurity, service delivery, and technology operations. Proven ability to lead technical teams, resolve complex system issues, manage IT projects, optimize processes, and align technology solutions with business objectives. Strong communicator focused on reliability, security, efficiency, and continuous improvement.
Work History
INFORMATION TECHNOLOGY MANAGER
3 Years- Led IT operations, infrastructure, systems administration, and technology support to ensure reliable and secure business operations.
- Managed network administration, server reliability, and system availability across critical business applications.
- Directed help desk workflows, escalating complex issues and improving service response consistency.
- Manage IT teams, vendors, budgets, projects, and resources while driving performance, efficiency, and service quality.
- Managed IT teams, vendors, budgets, projects, and resources to enhance performance, efficiency, and service quality.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Oversee cybersecurity, data protection, access controls, system availability, and compliance with organizational policies and industry standards.
- Implemented cybersecurity controls, access policies, and endpoint protections to reduce operational risk.
- Evaluated and implement new technologies, optimize existing systems, and resolve complex technical issues to improve productivity and business continuity.
TECHNOLOGY OPERATIONS ASSOCIATE
5 Years 8 Months- Supported daily IT operations by troubleshooting hardware, software, and system issues, ensuring reliable technology services. Managed 50+ calls per day.
- Processed daily workload with accuracy, meeting service standards and compliance requirements.
- Collaborated with IT teams and business users to improve workflows, strengthen system reliability, and deliver timely technical support.
- Assisted in user account management, system access, software installations, and technology configurations, enhancing operational efficiency across business environments.
- Assisted with user account management, system access, software installations, and technology configuration across business environments.
- Collaborated with IT teams and business users to streamline workflows, enhance system reliability, and provide timely technical support.
IT LEAD SYSTEM ENGINEER / PROJECT MANAGER
6 Months- Led end-to-end IT infrastructure and systems engineering projects, ensuring alignment with business objectives, technical requirements, timelines, and budgets.
- Led IT support workflows for clinical and administrative users, prioritizing urgent issues and system uptime for 50+ users.
- Coordinated cross-functional technical teams for project delivery, resource allocation, risk mitigation, and stakeholder communication.
- Designed, implemented, and optimized enterprise systems, networks, servers, and cloud technologies to improve performance, reliability, and scalability.
- Led system upgrades, migrations, integrations, and deployment initiatives to minimize operational disruption and maintain service continuity.
- Coordinated EHR troubleshooting, access management, and application support for hospital departments.
- Established IT governance, security, documentation, and operational standards, driving continuous improvement in infrastructure and project delivery.
IT SPECIALIST
1 Year 6 Months- Managed IT infrastructure, hardware, software, and network systems to ensure reliable day-to-day operations.
- Administered network support, user access, and workstation configurations across office and warehouse operations.
- Resolved hardware, software, and connectivity issues to maintain reliable daily business continuity for 50+ users.
- Delivered technical support and troubleshooting for users across hardware, software, and connectivity environments, enhancing user satisfaction.
- Installed, configured, upgraded, and maintained computers, servers, applications, and network devices.
- Monitored system performance, security, and availability, implementing proactive solutions to minimize downtime and technical disruptions.
- Documented IT procedures and resolved service requests, contributing to system improvements, upgrades, and successful technology initiatives.
TIER 2 TECHNICAL SUPPORT
3 Years 7 Months- Resolved escalated technical issues across hardware, software, networks, and user access environments, minimizing downtime and service disruptions.
- Diagnosed complex incidents using logs, monitoring tools, remote support, and structured troubleshooting methodologies.
- Administered user accounts, permissions, system configurations, and application access in line with security and operational requirements.
- Collaborated with Tier 1 support, engineering, infrastructure, and vendors to investigate root causes and deliver timely technical resolutions.
- Documented incidents, solutions, knowledge articles, and recurring issues while identifying opportunities to improve support processes and system reliability.
SYSTEM SUPPORT SPECIALIST II / IT MANAGER
7 Years 9 Months- Managed enterprise IT systems, infrastructure, applications, and end-user support, ensuring reliable and secure technology operations that met organizational needs.
- Led system troubleshooting, incident resolution, and root-cause analysis for complex hardware, software, network, and access issues.
- Delivered Tier 1 and Tier 2 technical support for faculty, staff, and students across College of Human Sciences systems.
- Managed workstation setup, imaging, software installation, and hardware troubleshooting for campus devices.
- Administered user accounts, permissions, system configurations, software deployments, and IT security controls, enhancing overall security posture and user access management.
- Coordinated IT projects, system upgrades, maintenance, and technology implementations while minimizing operational disruptions.
- Supervised support activities, prioritized service requests, and maintained technical documentation, leading to improved IT service delivery and user satisfaction.
Skills
Communication
Problem-Solving
Decision-Making
Team Management
Strategic Leadership
Network Management
IT Project Management
Systems Administration
IT Infrastructure Management
Cybersecurity & Risk Management
Business process improvement
Budget administration
Certification
- Microsoft Azure Fundamentals Training (2022)
- CompTIA A+ Training (2019)
- MCSA Upgrading to Server 2016 (2018)
- Virtualization Certificate Program (2015)
Personal Information
Title: IT Manager
Timeline
INFORMATION TECHNOLOGY MANAGER
RIKR Inc.
08.2023 - 08.2026Read More
TECHNOLOGY OPERATIONS ASSOCIATE
Wells Fargo
05.2017 - 01.2023Read More
IT LEAD SYSTEM ENGINEER / PROJECT MANAGER
Sidney Health Center
11.2015 - 05.2016Read More
IT SPECIALIST
Diversified Transfer & Storage
01.2014 - 07.2015Read More
TIER 2 TECHNICAL SUPPORT
Bresnan Communications
07.2008 - 02.2012Read More
SYSTEM SUPPORT SPECIALIST II / IT MANAGER
Iowa State University College of Human Sciences
10.1997 - 07.2005Read More