Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Christopher Heier

Phoenix,AZ

Summary

Creative customer service well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Overview

9
9
years of professional experience

Work History

Sales Associate

LaZBoy Furniture Gallery
Scottsdale, AZ
04.2018 - 06.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Front End Manager

Pei Wei Asian Kitchen
Scottsdale, AZ
08.2016 - 04.2018
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Managed shelf inventory and customer-focused loss prevention strategies.

Electrical Apprentice

ECS Arizona
Phoenix, AZ
01.2013 - 08.2016
  • Handled installation of electrical components by splicing, joining and connecting wire.
  • Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Terminated wiring and connected circuits with correct techniques.

Education

GED -

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
08.2014

Skills

  • Store Opening and Closing
  • Policy and Procedure Adherence
  • Inventory Control Procedures
  • Teamwork and Collaboration
  • Stocking and Receiving
  • Retail Loss Prevention
  • Order Processing
  • Sales Expertise
  • Customer Service
  • Product Recommendations
  • Upselling Techniques
  • Furniture Sales

Timeline

Sales Associate

LaZBoy Furniture Gallery
04.2018 - 06.2022

Front End Manager

Pei Wei Asian Kitchen
08.2016 - 04.2018

Electrical Apprentice

ECS Arizona
01.2013 - 08.2016

GED -

Maricopa Community Colleges - Rio Salado Community College

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Christopher Heier