Christopher Henderson
Canyon Country
Summary
Dedicated Bus Operator with a clean driving record and proven expertise in vehicle inspection and safe driving practices at the Metropolitan Transportation Authority. Recognized for exceptional communication skills and consistently achieving on-time performance goals, enhancing passenger satisfaction through efficient and friendly service. Committed to maintaining safety and comfort for all passengers.
Overview
24
24
years of professional experience
Work History
Bus Operator
Metropolitan Transportation Authority
05.2000 - 01.2024
- Operated buses safely and efficiently across designated routes, ensuring timely arrivals and departures.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Managed passenger interactions, addressing inquiries and resolving concerns promptly.
- Monitored traffic conditions, adjusting routes to maintain schedule adherence and enhance service reliability.
- Collaborated with dispatchers to communicate delays and coordinate emergency responses effectively.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting
- Maintained full understanding of local roads and traffic patterns.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Worked different route every day based on changing passenger locations and destinations.
- Transported customers to and from [Location].
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Education
High School Diploma -
Lakewood High
Lakewood, CA06-1989
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Wheelchair support
- Effective communication skills
- Safe driving practices
- Safe driving skills
Additional Information
Before my career with Metro I worked for a company called Institute of applied behavior analysis located at 921 Corbin Ave suite 130 Northridge, Ca through this company I worked with and assisted developmentally disabled adults I worked there from 1996 to 1999
From 1992 to 1995 I worked for Bixby Towers located at 3737 Atlantic Ave Long Beach Ca, there I preformed janitorial duties.
Timeline
Bus Operator
Metropolitan Transportation Authority
05.2000 - 01.2024
High School Diploma -
Lakewood High