Christopher Henry
Reno,NV
Summary
Results-oriented leader with over three years of managerial experience in operations and sales. Managed and expanded a multi-million-dollar USPS account while ensuring high service standards. Fostered clear communication and accountability to drive consistent performance. Focused on collaboration and scalable processes for sustainable operational success.
Overview
4
4
years of professional experience
Work History
Strategic Account Manager
ITS Logistics
Reno, Nevada
02.2025 - 01.2026
- Managed a high-volume transportation account, generating $59.1M in revenue, $6.8M in margin, across 38,246 loads.
- Managed customer relationships to ensure satisfaction and retention.
- Analyzed market trends to identify opportunities for growth.
- Provided and managed training on logistics solutions to a team of 12 in efforts to enhance customer understanding.
- Analyzed customer data to identify areas of improvement in service delivery.
Network Operations Manager
ITS Logistics
Reno, Nevada
02.2024 - 02.2025
- Led end-to-end operations for a high-volume account generating $90.3M in revenue, $13.4M in margin, across 68,663 loads.
- Managed daily network operations to ensure system reliability and performance.
- Monitored and analyzed overall performance to identify potential issues or areas for improvement.
- Developed incident response plans to address potential network disruptions effectively.
Logistic Sales Executive
ITS Logistics
Reno, Nevada
06.2022 - 02.2024
- Owned end-to-end management of USPS transportation lanes, overseeing pricing, execution, and service performance.
- Negotiated lane rates to balance margin targets with reliable, on-time service delivery.
- Ensured all pickup and delivery appointments were met, while proactively communicating and resolving transit delays.
- Maintained consistent service levels through clear communication, expectation setting, and monthly performance alignment.
Education
Bachelor of Science - Finance
University of Nevada, Reno
Reno, NV05-2022
Skills
- Customer relationship management
- SOP development and compliance
- People management and team development
- Vendor and partner management
- Time management
- Problem-solving and adaptability
- Decision making under pressure
- KPI & performance metrics
Timeline
Strategic Account Manager
ITS Logistics
02.2025 - 01.2026
Network Operations Manager
ITS Logistics
02.2024 - 02.2025
Logistic Sales Executive
ITS Logistics
06.2022 - 02.2024
Bachelor of Science - Finance
University of Nevada, Reno