Christopher Hildebrandt
Saint Augustine
Summary
Customer care representative with a proven track record of delivering exceptional service. Strong communication skills and adaptability enhance customer relations and support effective decision-making. Consistently recognized for resolving customer issues efficiently and improving satisfaction ratings.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Inside Sales Representative
ADT Security
Jacksonville
10.2025 - Current
- Managed customer inquiries, providing detailed information on security products and pricing to facilitate informed purchasing decisions.
- Guided clients in selecting tailored security solutions, ensuring alignment with specific needs and preferences.
- Responded promptly to customer inquiries, ensuring high levels of satisfaction.
- Engaged in training sessions to refine sales techniques, enhancing overall sales effectiveness and personal skill set.
Poker Dealer
Bestbet
Saint Augustine
08.2022 - 09.2025
- Dealt various poker games, ensuring strict adherence to rules and regulations.
- Managed player interactions, delivering exceptional customer service and support.
- Conducted accurate chip exchanges and cash handling during gaming sessions.
- Distributed cards to players according to established game rules.
- Responded promptly to guest inquiries and complaints, enhancing overall satisfaction.
Gift Associate
Bucee's
Saint Augustine
12.2021 - 08.2022
- Assisted customers in selecting appropriate gifts for various occasions.
- Educated customers on product features and benefits to aid decision-making.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Resolved customer complaints courteously and efficiently.
- Responded promptly to customer inquiries and complaints in a professional manner.
Property Inspector
Insurespect
Toms River
08.2010 - 12.2021
- Conducted thorough property assessments for insurance evaluations, ensuring compliance with local building codes and regulations.
- Collaborated with clients to discuss inspection findings and provide actionable recommendations.
- Informed clients about required repairs prior to finalizing sale transactions.
- Maintained accurate records of inspections and client communications to support transparency.
Title Insurance Underwriter
Secure Title Inc.
Toms River
07.2004 - 08.2010
- Reviewed and approved title commitments, ensuring accuracy and completeness to mitigate potential issues.
- Analyzed property records to determine ownership and title issues.
- Mentored junior underwriters on best practices and industry standards.
- Coordinated closings among buyers, sellers, lenders, agents, brokers to ensure seamless transactions.
- Resolved customer inquiries promptly, enhancing overall customer satisfaction.
Closing Agent
Clear Advantage Title
Hamilton Square
01.2000 - 07.2004
- Prepared and reviewed closing documents for accuracy and compliance with regulations.
- Managed escrow accounts to ensure timely disbursement of funds for successful closings.
- Performed post-closing tasks such as recording documents at county offices or sending out title policies.
- Verified that all documents were properly signed, dated, notarized, and witnessed.
- Assisted in preparing closing statements and relevant documentation to facilitate smooth transactions.
- Explained documents to customers and secured signatures to fulfill closing requirements.
Education
Bachelor of Science - Accounting
Stockton University
Absecon, NJ12-2015
High School Diploma -
Toms River High School North
Toms River, NJ06-1994
Some College (No Degree) - Finance
West Virginia University
Morgantown, WVSkills
- Customer support
- Call center experience
- Call handling
- Customer relations
- Multitasking and organization
- Adaptability and flexibility
- Decision-making
- Communication skills
- Verbal communication
Certification
Florida Pari-Mutual Gaming License 2002- still active
Timeline
Inside Sales Representative
ADT Security
10.2025 - Current
Poker Dealer
Bestbet
08.2022 - 09.2025
Gift Associate
Bucee's
12.2021 - 08.2022
Property Inspector
Insurespect
08.2010 - 12.2021
Title Insurance Underwriter
Secure Title Inc.
07.2004 - 08.2010
Closing Agent
Clear Advantage Title
01.2000 - 07.2004
Bachelor of Science - Accounting
Stockton University
High School Diploma -
Toms River High School North
Some College (No Degree) - Finance
West Virginia University