Texas Works Advisor 2
Interviewed ESL/ASL/disgruntled clients coming in from lobby.
Advised clients on health and social service programs and resources.
Gathered financial and personal information including income, assets, debts, family size and relationship.
Entered clients information and documents when provided into databases for further review and tracking.
Provided guidance on compliance with state regulations and best practices.
Safeguarded client privacy with strict adherence to HIPAA protocols.
Explained reasons behind application denials and recommended further action.