Open To Work
Heather Nash
Texas Health and Human Services Commission
Beaumont
Work Preference
Desired Job Title
Customer Service Representative
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Beaumont, TX
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchPaid time offCompany CulturePersonal development programs4-day work week
Results-driven Advisor with expertise in strategic planning, problem-solving, and client relationship management. Proven ability to foster team collaboration and deliver impactful solutions in fast-paced environments. Committed to driving success and enhancing organizational growth through effective advisory practices.
1
Certification
10
years of professional experience
Work History
Texas Works Advisor 2
4 Years 8 Months
Texas Health and Human Services Commission - Beaumont, TX | 11.2021 - Current
- Accurately determines eligibility for SNAP and Medicaid
- Verified client information through outbound calls to ensure accurate eligibility determinations.
- Reviews eligibility for clients of ongoing services
- Applies complex policies and procedures to each case
- Processes changes to client status, overpayment and adjusts or restores benefits
- Processes changes to client status, overpayment and adjusts or restores benefits
- Documents case records using automated systems to record for each client
- Communicates effectively with others (internally or externally) to provide exchange or verify information, answer inquiries, address issues or resolve problems or complaints
- Executed various tasks as required to support team objectives
Library Clerk II
7 Months
City of Beaumont - Beaumont, TX | 08.2019 - 03.2020
- Assisted patrons in locating library materials and effectively using catalog
- Operated copy machine and computer equipment for library tasks
- Shelved books
- Managed the check-in and check-out process for library books
- Responded to phone inquiries from library patrons
- Organized and shelved library books according to classification system
- Processed new library card applications using computer system
Shift Supervisor / RX in training
10 Months
CVS - Beaumont, TX | 10.2018 - 08.2019
- Managed daily operations of a clean, neat, well-merchandised store that aimed to meet customer needs and achieve profitability targets.
- Executed inventory control functions to ensure accurate product levels and high in-stock position.
- Managed daily operations and completed necessary paperwork to maintain store efficiency.
- Conducted daily operations and completed all necessary paperwork.
- Completed training in pharmacy operations.
Youth Care Specialist
2 Years
Girls Haven - Beaumont, Texas | 10.2016 - 10.2018
- Assist and care for children performing in a gentle, compassionate and evidenced-based manner and operating within the rights of the residents.
- Demonstrated positive behaviors and attitudes to inspire residents in daily interactions.
- Transported children to appointments and coordinated scheduled visits to ensure access to necessary services.
- Provide opportunities throughout the day to help residents meet goals.
- Facilitated daily opportunities for residents to achieve personal goals, enhancing their development and well-being.
- Set positive examples for residents at all times
- Protect all residents from abuse and/or neglect and immediately reports any occurrence to appropriate authorities.
- Protect all residents from abuse and/or neglect and immediately report any occurrence to appropriate authorities.
- Follow and uphold all house guidelines.
- Transport residents to and attend appointments with residents and advocates and obtain necessary documentation.
- Accompanied residents to appointments with advocates, ensuring all necessary documentation was obtained for effective support.
- Complete required documentation before the end of shift, including, but not limited to progress notes, miscellaneous notes, daily support logs, event reports, incident reports
- Supervised residents during laundry activities and completed facility laundry.
Education
Phlebotomist - Phlebotomy
Texas HealthTech Institute - Beaumont, TX
06-2022
- Clinical Skills
- CPR certification
- Vital signs
- Asepsis
- Venipuncture
- Capillary puncture
Medical Billing And Coding - Medical Insurance Billing and Coding
Remington College - Houston, Texas
08-2005
- Trained in CPT-4 and ICD-9
- Medical insurance billing
- Medical coding
- Medical terminology
- Insurance terminology
- HIPAA/Patient confidentiality
- Data entry
- Data management
- Electronic health records
- Records maintenance
- Professional manner with patients
- Can type 30 words per minute
- Excellent Communication Skills
GED / Business Office Technology - GED / Business Office Technology
Gary Job Corps - San Marcos, Texas
10-2002
Microsoft office
MS word
Powerpoint
Filing
10 Key
Skills
Written communication
Analytical thinking
Relationship building
Strategic planning
Problem-solving
Case management
Critical thinking
Time management
Certification
Certified Phlebotomist
Timeline
Texas Works Advisor 2
Texas Health and Human Services Commission
11.2021 - CurrentRead more
Library Clerk II
City of Beaumont
08.2019 - 03.2020Read more
Shift Supervisor / RX in training
CVS
10.2018 - 08.2019Read more
Youth Care Specialist
Girls Haven
10.2016 - 10.2018Read more
Texas HealthTech Institute - Phlebotomist, Phlebotomy
Read more
Remington College - Medical Billing And Coding, Medical Insurance Billing and Coding
Read more
Gary Job Corps - GED / Business Office Technology, GED / Business Office Technology
Read more