Christopher Hoffman
Covington,Louisiana
Summary
Dynamic and results-driven management professional with a strong commitment to fostering a culture of collaboration and performance excellence. Adept at enhancing customer experiences and promoting brand loyalty through effective process alignment and efficiency optimization. Proven track record in driving company growth via strategic organizational skills and motivational leadership. Expertise in team development and operational excellence, leading to positive outcomes and improved performance metrics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Services Concierge
Personify Health
Covington, LA
01.2023 - 11.2024
- - Manage inquiries from members and providers about benefits, eligibility, and claims, ensuring exceptional customer satisfaction
- - Build training tools and design procedures for a 24/7 contact center servicing roughly 40 employees, enhancing operational efficiency
- - Schedule staff effectively to ensure optimal coverage, particularly during peak times, while assisting with supervisor escalations and employee development
- - Oversee critical operations for high-priority clients, including those requiring critical diagnoses, by creating workflow resources that guide agents toward productive de-escalation
Grocery Director
Rouses Markets
Mandeville, LA
09.2020 - 12.2022
- - Collaborated with the Regional Director to enhance overall store performance, focusing on center-store departments including Grocery, Specialty, GM, Dairy, Frozen, and Wine/Spirits
- - Developed and implemented strategic merchandising plans that significantly improved product display profitability
- - Fostered effective communication among customers, team members, store leaders, and external vendors, managing a workforce of100-150 employees
- - Ensured operational integrity through effective labor scheduling, inventory management, and adherence to company procedures
Assistant Store Manager
Dollar General Market
Covington, LA
09.2018 - 09.2020
- - Cultivated positive customer relationships by promptly addressing service inquiries and concerns
- - Championed professional development initiatives, driving performance excellence, and promoting talent advancement among associates
- - Spearheaded merchandising and promotional strategies for high-volume sales segments, significantly enhancing brand loyalty
- - Achieved budgetary targets by meticulously monitoring and controlling operational expenses
Assistant Store Manager
Dollar General, DGPP
Kentwood, LA
01.2016 - 01.2018
- - Managed daily opening and closing procedures, implementing changes to optimize operational efficiency
- - Maintained customer satisfaction by swiftly resolving service inquiries and ensuring product availability
- - Conducted inventory verification to align with monthly tolerance levels while compiling financial data within budgetary guidelines
- - Analyzed store trends to inform strategic planning and decision-making processes
DH/Tanker-man
Florida Marine Transporters, LLC
Mandeville, LA
01.2014 - 01.2016
- - Ensured cleanliness and organization of engine rooms, consistently ready for team and USCG inspections
- - Followed all company, port, and USCG regulations, maintaining optimal operational standards
- - Operated off-loading liquid pumps and valves, ensuring supply levels met voyage requirements
- - Adhered to safety standards and regulatory guidelines to promote a secure working environment
Education
Bachelor of Science - Business Management & Human Resource Management
Louisiana State University
05-2026
Some College (No Degree) - Biological Sciences
William Carey University
Hattiesburg, MSSkills
- Promotional planning
- Inventory control
- Loss prevention
- Merchandise strategizing
- Vendor collaboration
- Merchandise planning
- Visual merchandising
- Upselling and cross selling
Certification
Operational Efficiency & Process Improvement
- Strategic Merchandising & Brand Management
- Effective Communication & Relationship Building
- Problem Solving & Conflict Resolution
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Member Services Concierge
Personify Health
01.2023 - 11.2024
Grocery Director
Rouses Markets
09.2020 - 12.2022
Assistant Store Manager
Dollar General Market
09.2018 - 09.2020
Assistant Store Manager
Dollar General, DGPP
01.2016 - 01.2018
DH/Tanker-man
Florida Marine Transporters, LLC
01.2014 - 01.2016
Bachelor of Science - Business Management & Human Resource Management
Louisiana State University
Some College (No Degree) - Biological Sciences
William Carey University
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