Christopher Holst
Beaumont,TX
Summary
Performance-driven Associate with great record of accomplishment in connecting with customers and building personable sales relationships. Proactive, well-organized sales leader successful at meeting and exceeding expectations with strategic approaches. Skilled leader, product demonstrator and problem-solver.
Overview
13
13
years of professional experience
Work History
Head Server, Bartender
Tokyo Japanese Steak & Sushi
Beaumont, TX
07.2017 - Current
- Increased product sales by designing new menus and training employees on salesmanship.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained new servers on menu items and restaurant standards.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Leveraged POS system to receive and take guest orders and process payment.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Interacted and engaged with patrons to promote friendly environment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Lead Installation Technician
Msc Systems
Beaumont, TX
11.2016 - 06.2017
- Repaired equipment with new parts and replaced inoperable items.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Provided key information to customers, educating on equipment, products and services.
- Dispatched to various sites to perform maintenance on failed equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Installed new components or replaced defective parts to restore functionality.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Set up and ran audio, video, and lighting systems for various live events
Construction Worker
Texas Metal Structured ltd.
Beaumont, TX
08.2016 - 10.2016
- Met company standard times and individual productivity goals consistently.
- Installed, altered and repaired sheet metal products and equipment and adjusted ducts and hoods for HVAC systems.
- Observed safety practices and procedures to maintain safe and clean work environment.
- Built and erected ladders and scaffolding to access and complete large assemblies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Followed manufacturer specifications to remove old roofing materials and install new roofs.
- Utilized soldering techniques to join metal components as required for assembly processes.
- Used torches to cut metal and weld pieces in accurate and highly durable arrangements.
Security and Fire Alarm System Technician
MasTec
Beaumont, TX
08.2015 - 02.2016
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Utilized hand tools and epoxy to safely splice cables.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Used bolts, rivets and screws to fasten parts.
- Maintained necessary licensing for security and fire systems
Installation Technician, Repair Technician
Msc Systems
Beaumont, TX
09.2014 - 07.2015
- Dispatched to various sites to perform maintenance on failed equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Worked with team members to install and maintain equipment.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
- Repaired equipment with new parts and replaced inoperable items.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Communicated with distributors to acquire necessary equipment for projects.
Cook, Cashier, Dishpit, Bus, and Prep
Willy Burger
Beaumont, TX
08.2013 - 09.2014
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Wiped down and cleaned chairs, booths and highchairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Assistant Manager
Little Caesars Pizza
Beaumont, TX
02.2012 - 08.2013
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated daily tasks to team members to optimize group productivity.
Sales Associate
Bath and Body Works, Limited Brands
Beaumont, TX
10.2011 - 10.2012
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
West Brook Sr High School
Beaumont, TX05-2012
Some College (No Degree) - Music Education
Lamar University
Beaumont, TXSkills
- Upselling techniques
- Friendly and Outgoing
- Point of Sale (POS) system operations
- Service prioritization
- Reliable and punctual
- Relationship Management
- Superb time management
- Problem-solving skills
- Multi-tasking strength
- Written and oral communication skills
Timeline
Head Server, Bartender
Tokyo Japanese Steak & Sushi
07.2017 - Current
Lead Installation Technician
Msc Systems
11.2016 - 06.2017
Construction Worker
Texas Metal Structured ltd.
08.2016 - 10.2016
Security and Fire Alarm System Technician
MasTec
08.2015 - 02.2016
Installation Technician, Repair Technician
Msc Systems
09.2014 - 07.2015
Cook, Cashier, Dishpit, Bus, and Prep
Willy Burger
08.2013 - 09.2014
Assistant Manager
Little Caesars Pizza
02.2012 - 08.2013
Sales Associate
Bath and Body Works, Limited Brands
10.2011 - 10.2012
High School Diploma -
West Brook Sr High School
Some College (No Degree) - Music Education
Lamar University
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