Christopher Hopf
Fairfield,CT
Summary
Highly skilled and dedicated auto dealership professional with expertise in service advising, problem solving, sales, customer service, management with a focus on the highest levels of service excellence.
Overview
7
7
years of professional experience
Work History
Service Advisor
BMW of Bridgeport
Bridgeport, CT
01.2022 - 08.2025
- Manage and coordinate with multiple departments to ensure customers vehicle is repaired on time and on budget, handling and solving any problems that may arrive.
- Building customer relationships and trust, resulting in high sales and customer retention.
- Translating complex problems
Service Advisor
BMW of Mount Kisco
Mount Kisco, NY
09.2021 - 08.2022
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Service Advisor
MASERATI ALFA ROMEO OF DANBURY
Danbury, CT
02.2020 - 09.2021
- First advisor of a new dealership. Focused on earning and retaining customer loyalty.
- Provide the highest levels of service excellence and a positive customer experience.
- Managed loaner cars and pick-up and delivery
- Served as a one-man BDC calling customers lists
- Dispatched work to technicians
Service Drive Manager
LEXUS OF WESTPORT
Westport, CT
01.2019 - 01.2020
- Coached and developed a team of 7 employees including 3 Valets and 4 Car Washers.
- Managed over 200 new vehicle inventory, movement of customer and loaner cars, organizing of pick-up and deliveries, fleet management of 45 loaner vehicles and the flow of cars through the service drive.
- Checked-in and inspected new PDIs, changed-out old for new cars, checked-in and returned loaner cars, and handled any customer's special requirements.
- Focused efforts on a positive customer experience.
- Served as an ambassador of the dealership living its values and contributing to its brand and image.
- Compared performance versus goals and linked customer feedback as a baseline for continuous improvement.
- Assumed increased levels of responsibility to add value to employers.
- Tracked and monitored required service maintenance.
Education
Bachelor of Science -
The University of Tampa
Tampa, FLWilling To Relocate
Fairfield, CT
Timeline
Service Advisor
BMW of Bridgeport
01.2022 - 08.2025
Service Advisor
BMW of Mount Kisco
09.2021 - 08.2022
Service Advisor
MASERATI ALFA ROMEO OF DANBURY
02.2020 - 09.2021
Service Drive Manager
LEXUS OF WESTPORT
01.2019 - 01.2020
Bachelor of Science -
The University of Tampa