Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ADT Security Systems
Miami, FL
09.2020 - 06.2024
Answered customer inquiries and provided accurate information regarding products and services.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Identified opportunities for upselling additional products or services based on customer needs.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Stocker/Warehouse Worker
Best Buy
Miami, FL
12.2016 - 10.2020
Maintained accurate inventory records through manual systems and and or computerized databases.
Completed documentation related to receiving, stocking, returns and other activities accurately.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Forklift Operator
Joro Fashions
Miami, FL
01.2008 - 11.2016
Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Loaded pallets onto trailers for shipment.
Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Education
Some College (No Degree) -
Miami Dade College
Miami, FL
Skills
Inbound and Outbound Calling
Order Processing
Data Entry
Product Knowledge
Complaint resolution
Sales expertise
Professional telephone demeanor
Adaptive team player
References
References available upon request.
Timeline
Customer Service Representative
ADT Security Systems
09.2020 - 06.2024
Stocker/Warehouse Worker
Best Buy
12.2016 - 10.2020
Forklift Operator
Joro Fashions
01.2008 - 11.2016
Some College (No Degree) -
Miami Dade College
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