Christopher Irving
Bradenton,FL
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
17
17
years of professional experience
Work History
Supervisor
ITG
Bradenton , FL
10.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
Supervisor
Aeon
Bradenton , FL
08.2020 - 10.2021
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Supervisor
Knight Enterprises
Bradenton , FL
04.2017 - 08.2020
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Cable Technician
Knight Enterprises
St Petersburg , FL
07.2007 - 04.2017
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Ensured that all installations met industry standards for safety and quality assurance.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Replaced defective parts or components within a cable system when necessary.
- Adhered to established safety protocols while working on ladders or rooftops during installation processes.
- Assisted in developing plans for cabling networks based on customer requirements.
- Maintained inventory of supplies needed for future installations and repairs.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Measured signal strength at utility poles.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Installed cabling from transport and wiring closets to customer access outlet.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Cared for and maintained company assets to avoid breakage, misuse or theft.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
- Assembled and installed communication equipment.
- Tested connections to verify power supplies and communication link functionality.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
Education
High School Diploma -
Gibbs High School
St Petersburg,Fl06-1992
Skills
- Process Improvement
- Operations Management
- Staff Management
- Inventory Control
- Training and mentoring
- Goal-Oriented
Timeline
Supervisor
ITG
10.2021 - Current
Supervisor
Aeon
08.2020 - 10.2021
Supervisor
Knight Enterprises
04.2017 - 08.2020
Cable Technician
Knight Enterprises
07.2007 - 04.2017
High School Diploma -
Gibbs High School
Similar Profiles
David ChapmanDavid Chapman
Cable Installation Technician at ITGCable Installation Technician at ITG
Brandon HallBrandon Hall
Field Technician at ITGField Technician at ITG
Eder CastroEder Castro
Warehouse Manager at ITGWarehouse Manager at ITG