Christopher Jager
Gilbert,AZ
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
09.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Monitored trends in customer feedback to identify areas for improvement within the department or company-wide initiatives.
- Supported team members, fostering a collaborative and productive work environment.
Trainer
Chipotle
09.2022 - 09.2023
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Associate of Applied Science - Cyber Security
Chandler Gilbert Community College
Gilbert, AZ 05.2001 -
Skills
Complaint handling
Decision-making skills
Customer service background
Complex Problem-solving
Call handling
Teamwork
Problem-solving
Leadership skills
Attention to detail
Timeline
Service Advocate
Target
09.2023 - Current
Trainer
Chipotle
09.2022 - 09.2023
Associate of Applied Science - Cyber Security
Chandler Gilbert Community College
05.2001 -
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