Gavin May
Midland,MI
Summary
Dynamic Service Advocate at Target with a strong foundation in call handling and critical thinking, consistently delivering exceptional customer service. Proven track record of efficiently resolving customer complaints, significantly enhancing satisfaction and loyalty. Recognized for fostering teamwork and maintaining confidentiality while ensuring high-quality service delivery. Eager to leverage communication and problem-solving skills in a new field to drive positive outcomes and cultivate strong relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
Midland, MI
10.2023 - Current
- Accomplished Service Advocate at Target, adept in call and complaint handling, with a proven track record of resolving customer issues efficiently.
- Demonstrated active listening and critical thinking skills, enhancing customer satisfaction.
- Proficient in vital signs monitoring and patient care, ensuring high-quality service delivery.
- Recognized for maintaining confidentiality and supporting team success.
- Greeted each customer and solved all issues and complaints via face-to-face, or on phone.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Performed follow-up services for dissatisfied customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Health Careers Co-op
MyMichigan Health
Midland, MI
08.2024 - 05.2025
- Collecting Patient Vital Signs
- Assisting RN When Needed
Education
High School Diploma -
Herbert Henry Dow High School
MI05.2025
Certificate - Certified Nursing Assistant
Delta College
MI05.2025
Bachelor of Public Health And Chemistry. -
Saginaw Valley State University
Saginaw, MI12-2029
Skills
- Teamwork and collaboration
- Call handling
- Complaint handling
- Document filing
- Online Ordering
- Active listening
- Critical thinking
- Maintaining confidentiality
- Problem Solving
- Handling Transactions
Certification
CNA - Certified Nurse Assistant
Timeline
Health Careers Co-op
MyMichigan Health
08.2024 - 05.2025
Service Advocate
Target
10.2023 - Current
Certificate - Certified Nursing Assistant
Delta College
High School Diploma -
Herbert Henry Dow High School
Bachelor of Public Health And Chemistry. -
Saginaw Valley State University