Christopher Johnson

• Provided oversight for the administration of all programs and services provided by the Social Security Administration.
• Developed and implemented plans for recruitment, training, development, and retention of employees. In addition, developed plans to assess perforance and execute disciplinary actions when necessary.
• Developed and implemented IDP (Individual Development Plans) with a focus on succession leadership/management needs within the office, region, and national level within the SSA organization.
• Work effectively with Union partners to better understand and meet the needs of the employees. Develop a mutual understanding that is based on trust and respect.
• Coordinated efforts with third-party stakeholders, i.e. Congressional staff, State Disability Determination Services, Office of Hearings and Appeals, Local Mental Health Services, and Larimer County Social Services to meet the needs of the public that interacts and receives services.

• Acted as the alter ego to the District Manager in all areas and capacity.
• Provide direct supervision to all employees within the Wyoming and Rock Springs office.
• Coordinated efforts and provide support services with the Level II District Managers throughout the state of Wyoming. These offices included the following locations, Casper, Sheridan, Cody, Thermopolis and Rock Springs.
• During my time as the Assistant District Manager, I was also a temporary promotion as the Level 1 District Manager as the Level 1 District manager for the Wyoming Cluster. I provided direct supervision for all Level II managers in the cluster. I was also the direct supervisor for all employees in the Cheyenne office and the Rock Springs office.
• I worked effectively with the office managers within the cluster to identify areas of need within the cluster and redistribute workloads effectively to improve the performance of the cluster and the individual office.

• I was the direct supervisor for the Title 16 Initial claims and Post Entitlement Units for the Aurora office.
• Directed, advised and coordinated the activities of the T16 Post entitlement and Initial Claims units. Monitored the time processing of workloads in order to meet Regional and National goals and objectives.
• I monitored the activities of employees that new hires as well as those that were under performance review to insure the best possible outcome.
• I fostered teamwork within the units that focused on meeting goals and recognition for individual and group performance.

During the management development training program, I participated in the following areas as an Operation Supervisor or Office Supervisor/Manager.

* June 2001 - October 2001

Operation Supervisor for the Level 1 District office Huron SD office

- I provided direct supervision for the T16 Post-Entitlement and Initial Claims units in the office.

- I directed, advised and coordinated the activities of both units in order to

ensure that individual workloads were processed in a timely manner.

- I stayed informed concerning legislative and policy changes.

* November 2001 - April 2002

Office Supervisor/Manager for the Level II District office

- Provided oversight for the administration of all programs and services provided by SSA.

- Provided direct supervision for all employees in the office including CSR, CS CTE and student hires.

- Coordinated efforts with third -party stakeholders i.e. Congressional staff, State Disability Determination Service, Department of Social Services, county mental health services in order to provide a full range of services to the public that interact with providers.

• Implemented the Ticket to Work legislation, planning and developing a public affairs/public information program in the Denver Region.
• Trained SSA employees throughout the Denver Region on legislation.
• Processed continuing disability reviews and plans for achieving self support.

* GS-5 Trainee November 1984 - April 1985

- Completed Generalist Claims Specialist Training

Training was received in the following areas:

T2 Initial claims training processing Retirement and Disability Claims. Processing T2 Medical and Continuing Disability Work Reviews

T16 Initial and Aged claims processing

Processing T16 Medical and Continuing Disability Work Reviews

* GS 5, 7 9 10 11 T16 Claims Specialist. Greeley Colorado

- Process a full range of workloads in this area including the following:

T16 Adult and Children's Initial disability claims

T16 Aged claims

T16 post entitlement Redetermination Reviews

Medical and Continuing Work Reviews

- Conduct Public Affairs outreach with local organizations and schools providing education and information on benefits provided by SSA focusing on T16 programs

- In addition to my normal workload responsibilities I was also received training in the office computer systems maintenance as a SLC (Systems Lan Coordinator). In this capacity, monitored security issues. Maintained backup copies of the primary network.