Christopher Johnson
Hilliard,FL
Summary
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
Magellan Transport Logistics
02.2022 - Current
- Developed client relationships, enhancing customer satisfaction and retention.
- Coordinated logistics solutions, optimizing supply chain processes for clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Negotiated prices, terms of sales and service agreements.
Operations Manager
Results CX
02.2019 - 09.2021
- Oversaw daily operations of multiple departments to ensure efficiency and adherence to company standards.
- Analyzed performance metrics to identify trends and drive strategic improvements in service delivery.
- Reduced personnel turnover by developing and implementing performance evaluations.
- Led quarterly business reviews with key accounts, presenting insights and strategic recommendations.
Senior Operations Manager
Copytalk Business Services, FL
02.2008 - 12.2018
- Oversaw resource allocation to ensure optimal staffing enabling organization to grow from 100 employees to 400 across 4 locations including site managers and supervisors.
- Developed and implemented operational policies to improve compliance and reduce risk.
- Streamlined daily branch operations, enhancing workflow efficiency and service quality.
- Analyzed business processes to identify cost savings and operational efficiencies.
Quality Specialist
Copytalk Business Services, FL
03.2007 - 01.2008
- Developed and implemented quality assurance protocols to enhance product consistency.
- Collaborated with production teams to integrate quality measures into operational workflows.
- Trained and mentored junior QA staff on best practices and testing methodologies for continuous improvement.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
Education
High School Diploma -
West Nassau County High School
Callahan, FL2003
Skills
- Customer Support
- Performance Management
- Process Improvement
- Medicare and Medicaid Expertise
- Client Relationship Management
- Business development
- Excellent negotiation skills
- Partnership development
Timeline
Senior Account Manager
Magellan Transport Logistics
02.2022 - Current
Operations Manager
Results CX
02.2019 - 09.2021
Senior Operations Manager
Copytalk Business Services, FL
02.2008 - 12.2018
Quality Specialist
Copytalk Business Services, FL
03.2007 - 01.2008
High School Diploma -
West Nassau County High School