Christopher Jones
Katy,TX
Summary
Results-oriented Internet Sales Consultant with expertise in online marketing and customer relationship management. Leverages data-driven insights to enhance lead generation and optimize sales processes. Proven success in building robust client relationships that drive repeat business and increase revenue.
Overview
24
24
years of professional experience
Work History
Internet Sales Consultant
West Point Lincoln
Houston, Texas
2023.04 - Current
- Followed up with internet shoppers to maintain engagement through the buying process.
- Responded to customer inquiries by phone, email, and text with Lincoln product details.
- Presented vehicle features, pricing, and financing options to support sales conversations.
- Scheduled showroom appointments and test drives for West Point Lincoln prospects.
- Guided buyers through Lincoln model comparisons and purchase steps at West Point Lincoln.
- Coordinated with sales managers and finance staff on deal preparation and documentation.
- Updated customer records, lead notes, and inventory status in dealership systems.
- Tracked competitor websites for changes in product offerings, prices or other factors that could influence sales.
Internet Sales Manager
West Point Buick GMC
Houston, Texas
2009.02 - 2023.04
- Responded to internet leads for West Point Buick GMC
- Scheduled showroom appointments with online shoppers
- Followed up with prospects through phone, email, and text
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
Internet Sales Manager
Archer Buick GMC
Houston, Texas
2008.01 - 2009.02
- Scheduled showroom appointments with online shoppers
- Presented vehicle walkarounds during virtual and in-person consultations
- Followed up with prospects through phone, email, and text
- Recorded customer details in dealership CRM system
- Coordinated trade-in appraisals with sales and finance teams
Finance Manager
Ernie Guzman Pontiac Buick GMC
Houston, Texas
2005.10 - 2008.01
- PVR $2,450
- Warranty Penetration 62%
- Gap Penetration 80%
- Credit Life & Disability 14%
- Maintenance 58%
- Managed vehicle financing paperwork for Ernie Pontiac Buick GMC sales transactions.
- Coordinated loan applications with lenders and dealership finance partners.
- Reviewed credit information for customer financing and lease approvals.
- Prepared retail contracts, disclosures, and delivery documents for buyers.
- Explained finance products, warranty options, and protection plans to customers.
- Verified compliance with dealership and lending regulations in finance files.
- Maintained accurate records in dealership finance office systems.
- Analyzed financial data to determine efficient use of resources.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Calculated and prepared checks for utilities, taxes, and other payments.
Sales Consultant
Ernie Guzman Pontiac Buick GMC
Houston, Minnesota
2003.03 - 2005.10
- Greeted dealership guests and assessed vehicle needs at Pontiac Buick GMC showroom.
- Presented Buick, GMC, and Pontiac model features during sales consultations.
- Explained financing options, lease terms, and purchase paperwork to customers.
- Conducted test drives and highlighted vehicle performance, comfort, and safety features.
- Followed up with prospects through phone, email, and dealership CRM records.
- Coordinated vehicle appraisals, trade-in discussions, and delivery preparations.
- Maintained product knowledge on current inventory, incentives, and manufacturer programs.
- Supported team sales efforts while building customer trust and repeat business.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
Education
Aldine High School
Houston, TXSkills
Results-oriented Internet Sales Consultant with expertise in online marketing and customer relationship management Leverages data-driven insights to enhance lead generation and optimize sales processes Proven success in building robust client relationships that drive repeat business and increase revenue
Results-oriented Internet Sales Consultant with expertise in online marketing and customer relationship management Leverages data-driven insights to enhance lead generation and optimize sales processes Proven success in building robust client relationships that drive repeat business and increase revenue
Timeline
Internet Sales Consultant
West Point Lincoln
2023.04 - Current
Internet Sales Manager
West Point Buick GMC
2009.02 - 2023.04
Internet Sales Manager
Archer Buick GMC
2008.01 - 2009.02
Finance Manager
Ernie Guzman Pontiac Buick GMC
2005.10 - 2008.01
Sales Consultant
Ernie Guzman Pontiac Buick GMC
2003.03 - 2005.10
Aldine High School