Christopher Kaufmann
Port Arthur
Summary
Dedicated professional specializing in operational management and customer service excellence. Proven ability to foster effective communication between teams, manage inventory, and ensure high-quality experiences for customers in challenging environments.
Dynamic kitchen supervisor with a proven track record in team leadership, operational efficiency, and customer service. Expertise in supervising diverse teams, enhancing workflow, and ensuring top-quality standards in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Kitchen Supervisor
Triple Shift Entertainment
Port Arthur
10.2024 - Current
- Supervised kitchen staff to ensure efficient daily operations.
- Coordinated inventory management and supply ordering processes.
- Trained team members on food safety and sanitation practices.
- Monitored food preparation to maintain quality and presentation standards.
- Facilitated communication between kitchen and front-of-house staff.
- Resolved customer inquiries regarding menu items promptly and professionally.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
League Coordinator
Triple Shift Enterainment
Port Arthur
12.2022 - Current
- Coordinated league schedules and events for bowling league and tournaments.
- Communicated effectively with teams and officials to facilitate smooth operations.
- Maintained accurate records of player statistics and game results.
- Prepared for the next season's leagues to maximize bowler participation.
- Organized new leagues for recreational and competitive bowlers
Operations Supervisor
Triple Shift Entertainment
Port Arthur
12.2022 - Current
- Coordinated schedules of staff and performers for seamless execution.
- Managed inventory and equipment logistics for various projects.
- Trained staff on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency.
- Facilitated communication between departments to ensure alignment.
Operations Manager
Triple Shift Entertainment
Port Arthur
06.2023 - 10.2024
- Managed daily operations of entertainment events and promotions.
- Supervised staff scheduling and resource allocation for optimal performance.
- Implemented process improvements to enhance operational efficiency.
- Trained new employees on company policies and procedures effectively.
- Monitored inventory levels and ensured timely supply orders.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding, and training.
Floor Manager
Maxbowl
Port Arthur
06.2019 - 12.2022
- Supervised daily operations to ensure smooth customer experiences at bowling facility.
- Managed staff schedules and assignments for optimal team performance and coverage.
- Oversaw inventory management, including ordering and restocking bowling supplies and equipment.
- Trained new employees on safety protocols and customer service standards for quality assurance.
- Resolved customer complaints promptly to maintain high service quality and satisfaction levels.
Lane Attendant
MaxBowl
Port Arthur
12.2016 - 06.2019
- Managed lane operations to ensure smooth gameplay and customer satisfaction.
- Assisted customers with lane selection and equipment rental processes.
- Maintained cleanliness and organization in bowling areas and equipment storage.
- Coordinated with team members to address customer inquiries and concerns promptly.
- Monitored bowling lane conditions to ensure optimal performance and safety standards.
- Managed multiple tasks simultaneously in a fast-paced environment.
Busser
Neches River Wheelhouse
Port Neches
05.2015 - 08.2015
- Delivered food and drinks promptly to support servers and enhance guest satisfaction.
- Monitored dining area to address guest needs efficiently.
- Consistently maintained a friendly attitude to foster a welcoming atmosphere for customers.
- Cleared dirty dishes and reset tables efficiently to ensure quick service for incoming guests.
- Cleared tables and prepared dining area for new guests.
- Maintained cleanliness of dishware and kitchen utensils.
- Stocked supplies such as napkins, silverware, and condiments.
- Supported team during busy shifts to enhance service flow.
- Followed safety and hygiene regulations consistently.
Education
Bachelor of Science - Civil Engineering
Lamar University
Beaumont, TX05-2027
High School Diploma -
Port Neches Groves High School
1401 Merriman St. Port Neches, TX05-2016
Skills
- Inventory control
- Process improvement
- Project management
- Team leadership
- Effective communication
- Problem solving
- Microsoft Excel
- AutoCAD
- Structural analysis
- System design
Certification
- Food Handlers
- TABC
- Manager Food Handlers
Timeline
Kitchen Supervisor
Triple Shift Entertainment
10.2024 - Current
Operations Manager
Triple Shift Entertainment
06.2023 - 10.2024
League Coordinator
Triple Shift Enterainment
12.2022 - Current
Operations Supervisor
Triple Shift Entertainment
12.2022 - Current
Floor Manager
Maxbowl
06.2019 - 12.2022
Lane Attendant
MaxBowl
12.2016 - 06.2019
Busser
Neches River Wheelhouse
05.2015 - 08.2015
Bachelor of Science - Civil Engineering
Lamar University
High School Diploma -
Port Neches Groves High School