Christopher Koehler
Schererville,IN
Summary
Results-driven Director of Operations for Parts and Service with extensive experience leading dealership operations, improving fixed-operations profitability, and delivering exceptional customer service within the automotive network. Proven ability to optimize parts inventory, service productivity, warranty compliance, and departmental processes while developing high-performing teams. Skilled in budgeting, KPI management, vendor relations, and cross-functional leadership, with a strong focus on operational efficiency, revenue growth, customer retention, and adherence to manufacturer standards.
Overview
2027
2027
years of professional experience
Work History
Director of Operations
Nissan of South Holland
South Holland, IL
11.2021 - Current
- Streamlined operational processes, enhancing efficiency across departments.
- Led cross-functional teams to implement strategic initiatives, improving service delivery.
- Developed and monitored KPIs to drive performance improvements in operations.
- Managed inventory control systems, reducing costs and increasing accuracy of stock levels.
- Analyzed workflow processes, identifying bottlenecks and implementing solutions for optimization.
- Facilitated communication between departments to enhance coordination and operational effectiveness.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Parts Director
Nissan of South
South Holland, IL
2016 - 2021
- Led inventory management initiatives, optimizing parts availability for service and repair operations.
- Developed strategic sourcing strategies to enhance supplier relationships and reduce costs.
- Streamlined operational workflows, improving parts delivery timelines and customer satisfaction ratings.
- Oversaw budget management for parts department, aligning expenditures with overall dealership goals.
- Implemented effective staff training programs, enhancing employee knowledge and productivity in the Parts Department.
- Established a well-organized parts storage system, ensuring easy accessibility and accurate tracking of inventory levels.
- Developed strong vendor relationships to negotiate better pricing and improve overall cost savings.
- Played an integral role in the dealership''s overall success by contributing to strategic planning initiatives, collaborating with other departments, and maintaining a high level of customer satisfaction within the Parts Department.
- Managed parts procurement for timely deliveries, reducing downtime and boosting customer satisfaction.
- Spearheaded improvements in the parts ordering process to reduce errors and increase order accuracy for customer satisfaction.
- Ensured optimal stock levels by conducting regular inventory audits and adjusting orders as needed.
- Assisted with warranty claims processing to ensure proper documentation was submitted for timely reimbursements from manufacturers or suppliers.
- Integrated warehouse operations with existing and new business processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Parts Counter Sales
Nissan of South Holland
South Holland, IL
2011 - 2016
- Assisted customers in identifying and locating required parts efficiently.
- Processed sales transactions using point-of-sale systems accurately.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Provided product knowledge and recommendations to support customer needs.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
South Suburban College of Cook County
South Holland, ILSkills
- Operational efficiency and oversight
- Strategic planning and execution
- Financial planning and management
- Payroll administration and timekeeping
- Business growth initiatives
- Department oversight
- Performance evaluation and monitoring
- KPI tracking
Timeline
Director of Operations
Nissan of South Holland
11.2021 - Current
Parts Director
Nissan of South
2016 - 2021
Parts Counter Sales
Nissan of South Holland
2011 - 2016
South Suburban College of Cook County