Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Krause

Fort Worth,TX

Summary

Dedicated, friendly retail professional committed to ensuring above and beyond customer satisfaction. Patient team-player with an in-depth understanding of upselling strategies and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Postal Service Clerk

The UPS Store Inc.
08.2024 - 04.2025
  • Used active listening skills to aid customers with complex return processes, effectively resolve tracking concerns, and overcome language barriers.
  • Carefully ensured accuracy in cost calculation with attention to detail in recording weight, dimensions, and destination.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Maintained up-to-date knowledge of hazardous material laws, international customs information, and national service delays.

Seasonal Sales Associate

Michael's
10.2023 - 02.2024
  • Engaged with customers to build rapport and achieve high loyalty metrics.
  • Used in-store system to locate inventory, verify stock counts and fulfill special online orders for customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Quickly adapted to the addition of self-service registers and aided other coworkers in troubleshooting new technology.

Retail Sales Associate

Spirit Halloween
08.2023 - 11.2023
  • Used product knowledge in friendly conversation to identify customer needs and uncover creative upselling opportunities.
  • Consistently exceeded targets for charity donation drives.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Learned how to accurately count tills and submit deposits.

Seasonal Sales Associate

Michael's
09.2022 - 01.2023
  • Engaged with customers to build rapport and achieve high loyalty metrics.
  • Used in-store system to locate inventory, verify stock counts and fulfill special online orders for customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Quickly adapted to the addition of self-service registers and aided other coworkers in troubleshooting new technology.

Host / Front Desk

Dave & Busters
05.2021 - 09.2021
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to ensure efficiency.
  • Advised customers about special offerings and promotional packages to help drive sales in restaurant and game areas.
  • Reworked merchandising system in prize room to ensure product displays were visually appealing and well organized.

Prep Cook / Cashier

Flying Pie Pizzeria
06.2020 - 12.2020
  • Set up cooking supplies and workstations during opening and closing to maximize productivity and cleanliness.
  • Produced high-quality food and provided timely service.
  • Fulfilled orders in person, through the phone, GrubHub, and DoorDash with excellent accuracy levels.

Education

Some College (No Degree) - Creative Writing

Boise State University
Boise, ID

Skills

  • Complex problem-solving
  • Attentive to detail
  • Fast learner
  • Tactful and diplomatic
  • Customer engagement strategies
  • Visual merchandising
  • Computer savvy

Timeline

Postal Service Clerk

The UPS Store Inc.
08.2024 - 04.2025

Seasonal Sales Associate

Michael's
10.2023 - 02.2024

Retail Sales Associate

Spirit Halloween
08.2023 - 11.2023

Seasonal Sales Associate

Michael's
09.2022 - 01.2023

Host / Front Desk

Dave & Busters
05.2021 - 09.2021

Prep Cook / Cashier

Flying Pie Pizzeria
06.2020 - 12.2020

Some College (No Degree) - Creative Writing

Boise State University

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