Christopher Laing
The Bronx,NY
Summary
Dedicated customer service professional with a proven track record of providing exceptional support and fostering positive customer relationships. Seeking a remote customer service specialist role to leverage strong communication, problem-solving, and adaptability skills in delivering outstanding service in a virtual environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
NIKE
New York
10.2013 - Current
- Provided exceptional customer service, ensuring high levels of satisfaction and retention. - Effectively resolved customer inquiries, issues, and complaints via email, phone, and chat platforms. - Cultivated and maintained strong customer relationships through active listening and personalized assistance. - Collaborated with cross-functional teams to address customer needs and enhance service delivery. - Implemented customer service strategies and initiatives to improve overall customer experience.
Assistant Professor
Brooklyn College
Flatbush
08.2018 - 06.2020
- Supported faculty in creating engaging virtual learning experiences for undergraduate acting courses. - Provided virtual assistance to students, offering guidance and resources to support their academic success. - Facilitated virtual communication channels between faculty and students, ensuring effective collaboration.
Education
Master of Fine Arts in Theater -
Brooklyn College
06.2020
Bachelor of Arts in Psychology and Theater -
The City College of New York
06.2018
Skills
- Excellent written and verbal communication skills for remote interactions
- Strong problem-solving abilities to address customer needs efficiently in a virtual environment
- Proficient in remote collaboration tools and platforms for effective teamwork
- Exceptional time management and organizational skills to manage remote work responsibilities effectively
- Adaptability to navigate different customer service platforms and technologies
- Complaint Resolution
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Customer Service
Languages
Spanish
Professional
Timeline
Assistant Professor
Brooklyn College
08.2018 - 06.2020
Customer Service Representative
NIKE
10.2013 - Current
Master of Fine Arts in Theater -
Brooklyn College
Bachelor of Arts in Psychology and Theater -
The City College of New York
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