Vallerie St Hilaire
Orlando
Summary
Detail-oriented and professional Customer Support & Virtual Receptionist Specialist with 3+ years of experience handling high-volume inquiries via phone, email, and chat. Skilled in call handling, appointment scheduling, message taking, and client screening while maintaining professionalism and empathy. Proficient in CRM platforms, help desk tools, and remote collaboration software, including Slack, Google Workspace, and Microsoft Teams. Adept at multitasking in fast-paced environments, handling sensitive client information, and providing top-tier customer service. Seeking to leverage my expertise in customer engagement and remote work to contribute to a high-performing team.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
01.2025 - Current
- Manage high-volume inbound and outbound calls professionally.
- Screen new clients, take detailed messages, and transfer calls as needed.
- Assist customers with troubleshooting product and service issues, providing clear guidance and resolution.
- Utilize CRM and ticketing systems to document interactions and ensure efficient follow-ups.
- Work in a remote team environment, collaborating via Slack and WebEX.
Barista
Starbucks
Orlando
11.2023 - Current
- Deliver high-quality customer service in a fast-paced, high-volume environment.
- Handle multiple orders simultaneously while maintaining attention to detail and product quality.
- Communicate effectively with team members to ensure seamless operations.
Crew Trainer
McDonald's
Orlando
04.2021 - 11.2023
- Trained and mentored new employees in customer service, operational procedures, and food safety.
- Handled customer inquiries and resolved concerns to ensure a positive dining experience.
- Managed cash handling and processing payments efficiently.
Education
High School Diploma -
Acceleration West Highschool
Orlando , FL05-2023
Skills
- Call Handling - Answering and managing inbound calls, booking appointments, and processing payments
- Customer Service & Communication- Strong verbal and written communication skills with experience in active listening and problem-solving
- Multitasking & Efficiency- Proven ability to handle multiple customer interactions across different platforms while maintaining accuracy
- Technical & Product Support- Guiding customers through troubleshooting steps and best practices
- CRM & Help Desk Systems- Familiar with customer management platforms and eager to gain expertise in Zendesk, Salesforce, or similar tools
- Typing Speed- 45 WPM, ensuring fast and accurate documentation of customer interactions
- Remote Work Expertise- Experience using Slack, Google Workspace, Microsoft Teams, and other digital collaboration tools
Timeline
Customer Service Representative
Alorica
01.2025 - Current
Barista
Starbucks
11.2023 - Current
Crew Trainer
McDonald's
04.2021 - 11.2023
High School Diploma -
Acceleration West Highschool