Christopher Lake
IT Technical Support Specialist II
Summary
Focused on cultivating positive and productive relationships both internally and externally by providing excellent customer service and support abilities. Able to resolve highly technical issues efficiently to increase network availability and maintain data security.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Computer Network Specialist II
Department Of Juvenile Services
03.2022 - Current
- Provided Technical Support for staff and external vendors
- Assisted in the roll out of IT projects including hardware/software installation and upgrading.
- Grant network and data access to approved staff for DJS Applications
- Provide in-person assistance to Eastern Shore sites and staff.
Computer Network Specialist II - LAN Administrator
Department Of Human Services
09.2021 - 03.2022
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Administered software licensing and purchasing for effective installation of network.
- Managed and led Security Monitors in addressing IT concerns and supervise IT operations conducted within our agency.
- Provide training and assistance to staff for MDTHINK applications, MS Office software, and data management tools.
Computer Information Services Specialist
Department Of Juvenile Services
04.2019 - 09.2021
- Imaged and prepared computers for integration into department's networks and systems.
- Assisted users with troubleshooting issues brought to the helpdesk.
- Oversaw equipment inventory for the Eastern Shore to maintain on-hand availability of necessary replacement parts.
Education
CNE Certification - Computer Network Engineering Technology
Delaware Technical Community College
Dover, DE 09.2021 - Current
Cybersecurity Analyst Certification Program - Information Security
IBM
09.2021 - Current
Diploma With Emphasis in Networking Technology - Information Technology
Advanced Technologies Academy
Las Vegas, NV 09.2009 - 05.2013
Skills
System Administration
Technical Support
Mobile Device Management
AD/SCCM Database Administrator
Citrix Administration
VPN setup and management
Certification
CCSD Compentency Certification - IT
Timeline
Computer Network Specialist II
Department Of Juvenile Services
03.2022 - Current
Computer Network Specialist II - LAN Administrator
Department Of Human Services
09.2021 - 03.2022
CNE Certification - Computer Network Engineering Technology
Delaware Technical Community College
09.2021 - Current
Cybersecurity Analyst Certification Program - Information Security
IBM
09.2021 - Current
Computer Information Services Specialist
Department Of Juvenile Services
04.2019 - 09.2021
Diploma With Emphasis in Networking Technology - Information Technology
Advanced Technologies Academy
09.2009 - 05.2013
CCSD Compentency Certification - IT
CCSD IT Networking IV H 3583
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