Christopher Lambert
Marshall,USA
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company’s success. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
East Texas Professional Credit Union
04.2025 - Current
- Assists members with opening/closing accounts.
- Help with account maintenance and debit/credit card issues.
- Open/Close IRA’s, POA’s , Deceased Accounts, Trust Accounts , Minor Accounts , and Rep Payee Accounts.
- Process Loan Applications
- Answer and Take phone calls on behalf of the members account and questions.
- Provide great member service to ensure the members account and information stays confidential.
- Process incoming/outgoing wire.
Supervisor
Harbor Freight
04.2024 - 04.2025
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Lead Cashier
Ulta Beauty Inc.
06.2021 - 03.2024
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Greeted customers and provided excellent customer service.
- Resolved discrepancies between sales floor and register information quickly.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Processed returns and exchanges efficiently while adhering to company policies.
- Handled escalated customer service issues professionally and courteously.
Education
Some College (No Degree) - General Studies
Tyler Junior College
Troup, TXSome College (No Degree) - General Studies
Kilgore College
Kilgore, TXHigh School Diploma - undefined
Linden Kildare High School
Linden, TX05.2012
Skills
Employee training
Team building
Performance evaluation
Workplace safety
Customer/ Member service
Conflict resolution
Time management
Attention to detail
Documentation and reporting
Timeline
Financial Services Representative
East Texas Professional Credit Union
04.2025 - Current
Supervisor
Harbor Freight
04.2024 - 04.2025
Lead Cashier
Ulta Beauty Inc.
06.2021 - 03.2024
High School Diploma - undefined
Linden Kildare High School
Some College (No Degree) - General Studies
Kilgore College
Some College (No Degree) - General Studies
Tyler Junior College