Christopher Laurella
Scottsdale,AZ
Summary
Results-driven Regional Director of Operations with expertise in budget management, operational efficiency, and process improvement. Proven ability to lead teams and enhance performance metrics, driving significant operational success across multiple locations.
Overview
16
16
years of professional experience
Work History
Regional Director of Operations
Cleanfreakcarwash
, AZ
02.2021 - Current
- Directed budgeting, forecasting, and capital expenditures to align financial strategies with operational goals.
- Oversaw daily operations across multiple locations, ensuring service consistency and operational efficiency at Cleanfreakcarwash.
- Managed regional staff through recruitment, training, performance evaluations, and disciplinary actions to foster a high-performing team.
- Evaluated performance metrics to identify areas for process improvement.
- Trained and mentored staff on best practices in customer service and safety.
- Actively participated in industry events or conferences relevant to regional operations.
District Manager
Cleanfreakcarwash
, AZ
04.2015 - 02.2021
- Managed daily operations across multiple car wash locations, enhancing service consistency and customer satisfaction.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Oversaw compliance with safety and operational standards, ensuring adherence to regulations and reducing risk.
- Conducted regular store visits to verify compliance with company policies and standards, supporting operational integrity.
- Conducted regular performance evaluations for team members.
General Manager
Cleanfreakcarwash
, AZ
03.2011 - 04.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to enhance service delivery and operational efficiency.
- Supervised staff to uphold service standards and elevate customer satisfaction.
- Coordinated scheduling to streamline labor allocation and minimize customer wait times.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Customer Service Representative
Cleanfreakcarwash
, AZ
06.2010 - 03.2011
- Resolved customer complaints promptly, ensuring satisfaction and maintaining customer loyalty.
- Cultivated strong customer relationships, fostering trust and encouraging repeat business.
- Assisted customers with inquiries, delivering accurate information about services to enhance customer understanding.
- Processed payments and handled cash transactions efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Supported sales team members to drive growth and development.
Education
MBA -
Benedictine University Mesa
Mesa, AZ05-2015
Bachelor of Applied Science -
Arizona State University
Tempe, AZ05-2009
Skills
- Budget management
- Operational efficiency
- Process improvement
- Performance evaluation
- Conflict resolution
- Effective communication
Timeline
Regional Director of Operations
Cleanfreakcarwash
02.2021 - Current
District Manager
Cleanfreakcarwash
04.2015 - 02.2021
General Manager
Cleanfreakcarwash
03.2011 - 04.2015
Customer Service Representative
Cleanfreakcarwash
06.2010 - 03.2011
MBA -
Benedictine University Mesa
Bachelor of Applied Science -
Arizona State University