Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ledo

Personal Cruise Consultant
Miami,FL

Summary

Personal Cruise Consultant with over 4 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Customer Service and time management. Sharp and energetic and successful at handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and excellent problem-solving skills.

Overview

11
11
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
Miami, Florida
07.2021 - Current
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.

Manufacturing Technician

Mr. Glass Doors & Windows, Inc
Miami, FL
11.2020 - Current
  • Receive orders for door design patterns and make the orders in a timely manner
  • Operate a water jet
  • Operate a plasma cutter
  • Monitor the orders by tracking numbers
  • Makes sure work area is clean and organized
  • Deliver orders to be painted and/or to consumers.

Personal Cruise Consultant

Norwegian Cruise Line
Miami, FL
11.2017 - 11.2020
  • Make phone calls to guests
  • Assist guests in setting up their cruise vacations and planning
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Quality customer service
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

Bartender/Server/Trainer

Hard Rock Cafe and Casino
Miami, FL
10.2015 - 11.2017
  • Provide drinks for patrons at the bar
  • Informs guests of the menu
  • Provide a fun atmosphere for bar patrons
  • I was a Regional Trainer for opening up new restaurants
  • Training staff members and guiding the proper hospitality manners
  • Delivered food and drinks in a fast paced environment
  • Managed the staff as a Key Manager
  • Created schedules and placed inventory for food and liquor.

Bartender/Server/Trainer

BJ'S Restaurant & Brewhouse
Miami, FL
05.2012 - 08.2015
  • Provided drinks in a timely manner
  • Mixologist
  • Managed the staff
  • Did updated schedules
  • Did inventory for food and liquor
  • Regional trainer
  • Finished Beer Specialist ( cleaning out beer lines and organizing the beer cooler)

Education

High School Diploma -

South Miami Senior High School
Miami, FL
06.2009

Skills

  • Bilingual
  • Work in fast paced environments
  • Task handler
  • Responsible
  • Very punctual
  • Leadership
  • Computer Skills
  • Customer Service
  • Teamwork
  • Skills
  • Management
  • PeopleSoft
  • Project Management
  • Computer Networking

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
07.2021 - Current

Manufacturing Technician

Mr. Glass Doors & Windows, Inc
11.2020 - Current

Personal Cruise Consultant

Norwegian Cruise Line
11.2017 - 11.2020

Bartender/Server/Trainer

Hard Rock Cafe and Casino
10.2015 - 11.2017

Bartender/Server/Trainer

BJ'S Restaurant & Brewhouse
05.2012 - 08.2015

High School Diploma -

South Miami Senior High School
Christopher LedoPersonal Cruise Consultant