Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Lewis

Call Center Banker
Grand Rapids,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Fifth Third Bank
Grand Rapids, MI
11.2019 - Current
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Sales Associate

Sprint
Grand Rapids, MI
06.2019 - 11.2019
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Leasing Agent

Edward Rose Apartments
Belleville , MI
01.2019 - 06.2019
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Inbound Call Center Representative

Charter Communications
Grand Rapids , Mi
04.2018 - 01.2019
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Promoted available products and services to customers during service, account management and order calls.

Assistant Call Center Manager

Teleperformance USA
Grand Rapids, MI
08.2013 - 04.2018
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

Business

Wayne County Community College District
Detroit, MI

Skills

    Complaint resolution

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Timeline

Call Center Representative

Fifth Third Bank
11.2019 - Current

Sales Associate

Sprint
06.2019 - 11.2019

Leasing Agent

Edward Rose Apartments
01.2019 - 06.2019

Inbound Call Center Representative

Charter Communications
04.2018 - 01.2019

Assistant Call Center Manager

Teleperformance USA
08.2013 - 04.2018

Business

Wayne County Community College District

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Christopher LewisCall Center Banker