CHRISTOPHER L. HOLLENBECK
Henderson,Nevada
Summary
I'm well rounded in all types of retail . Hard working ,Hungary and goal driven . I've excelled and completed every job/ task until completion satisfactory . Food & beverage, industrial/warehouse & sales floor. Customer house relations sales and labor estimates.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
Work History
Cook
Street Burger
Henderson, Nevada
07.2024 - 05.2025
- Prepared menu items following recipes and standard procedures.
- Supported food preparation during high-volume service periods to meet customer demand.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization in kitchen areas to promote safety and efficiency.
- Kept kitchen fully stocked to ensure uninterrupted service and timely meal delivery.
- Prepared ingredients and recorded preparation dates.
- Change fry oil every Monday
- Rotate product every Tuesday after check in / delivery
- Followed up with customers to ensure repeat service
- End shift with a small detailed summary for kitchen manager . Any concerns and shortages
Security Officer
Emerald Island Casino
Henderson, Nv
02.2024 - 06.2024
- Monitored surveillance systems to detect suspicious activities and prevent security breaches.
- Conducted regular patrols to maintain safety of guests and staff throughout the casino.
- Responded promptly to incidents, coordinating with law enforcement and emergency services.
- Assisted floor staff in providing snacks to patrons, enhancing overall guest experience.
- Fill out lost item tags and log in
Bartender
Pt's pub
Henderson, Nv
01.2020 - 01.2024
- Greeted customers and delivered exceptional service to enhance guest experience.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Verified identification cards to ensure compliance with age restrictions for alcohol service.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cultivated strong relationships with team members through effective communication and collaboration.
- Ensured cleanliness and organization of bar and dining tables by performing tasks such as sweeping, mopping, and removing garbage.
- Documented shift reports detailing gaming issues, product shortages, POS errors, incident reports, and cash drops.
Lead deco stocker
Floor & Decor
Henderson, Nv
02.2018 - 01.2020
- Unload delivery trucks in a safe and timely manner
- Sorted new stock by product location for efficient organization. /pallets according to location of product
- Filled over stock, documented shortages, and pulled stock from warehouse for replenishment.
- Organized merchandise displays to enhance visibility and customer access.
- Assisted customers in locating products and answering inquiries effectively.
- Conducted daily store walk with general manager to identify improvements and safety issues.
Bartender/Crew Trainer
Butch Cassidy’s
Henderson, Nv
04.2016 - 01.2018
- Trained new staff on bartending techniques and customer interaction to enhance service quality.
- Trained new bartenders on drink preparation and upselling techniques.
- Crafted and served a variety of cocktails and beverages to customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Greeted customers and provided excellent customer service.
- Addressed and resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Created seasonal drink menus reflecting current trends and customer preferences to elevate customer experience.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers throughout the shift.
- Removed burnt ice from coolers and restocked with fresh ice
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Shift report , document any gaming issues , customer complaints and suggestions
- Print out shift report and drop
Bartender
Five-star tavern
Henderson, Nv
02.2015 - 03.2016
- Prepared and served a variety of beverages to customers at the bar.
- Greeted customers and served drinks promptly to ensure seamless transitions at the bar.
- Maintained cleanliness and organized bar area to enhance customer experience during shifts.
- Handled cash and processed transactions accurately, ensuring efficient service during peak hours.
- Processed taxable jackpot transactions
Bartender
Legends sports bar & grill
Henderson, Nv
12.2012 - 01.2015
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Welcomed customers, delivering friendly and attentive service to enhance their experience.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Verified identification for age compliance to ensure responsible alcohol service.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Fostered positive relationships with team members through clear and open communication.
- Cleared and cleaned bar area, including burning wells, de-icing coolers, and disposing of broken glass.
- Recorded detailed shift reports covering gaming issues, product shortages, POS errors, incident reports, and cash drops.
Field supervisor Lead Carpet tech.
NEVADA HOMECARE SERVISES
Las Vegas, Nv
11.2006 - 09.2012
- Open estimate ,document the cleaning,damage and service's.Offer a 50% off on upholstery cleaning upscale after Closing with customer .Fill out any additional services and sighs contract .
- Set up and broke down carpet cleaner and air duct cleaner.
- Maintained adequate supply of cleaning chemicals to support daily operations.
- Call customer for time windows confirmation
- Pick up customer estimate sheet from office
- Set up there follow up cleaning for a future date
- Upon completion advise customer about drying time
- Have each customer Fill out a easy comment card
Front-end loader
Lowes
Headland, Nv
02.2003 - 10.2006
- Operated front end loader for efficient material handling loading customer and over sized delivery
- Cherry picking customer orders
- Safety belts to block off aisles and asiale traffic flags for visual awareness
- Restock and front face outside front end ,reband lumber,wrapping and price reducing open concrete,morter,sand bags , bundle count and tie sticks of rebar
- Sweep, stack and remove pallets
- Collect shopping carts, flatbed and stand up lumber carts from parking lot during peak hours
- Training on power equipment, new procedures and new company policies
Education
Basic High-school
Henderson, NvSkills
- Health codes compliance
- Mixology
- Bar restocking
- Payment processing
- Excellent judgment
- Safe food handling procedures
- Garnishing drinks
- Outgoing personality
- Patience and tolerance
- Team player
- Menu memorization
- Wine and liquor expertise
- Ordering bar supplies
- Complex Problem-solving
- Order management
- Ordering procedures
- Creative mixology
- Recipe and menu memorization
- ABC standards
- Beverage preparation
- Alcohol awareness
- Memory retention
- Classic cocktails
- Customer service
- Professional appearance
- Handling difficult customers
- Hospitality and accommodation
- Cash and credit transactions
- Beverage supply orders
- Extensive wine portfolio
- Cash register operation
- Maintaining a clean bar
- Able to stand 8 hours
- Point of sale
- Food preparation
- Identification verification
- Craft cocktail preparation
- Salesmanship
- Clear and effective communication
- Engaging personality
- Team training and development
- Food service
- Cleanliness and hygiene
- Strong multitasking
- Preparing garnishes
- Changing beer kegs
- Suggestive selling
- Outstanding customer service
- Anticipating guest needs
- Liquor restocking
- Proficient in mixology
- Highly reliable
- Food running
- Service-oriented mindset
- Glassware management
- New hire training
- Garnish drinks
- Drawer balancing
- Telephone etiquette
- Cocktail preparation
- Food service management
- Bar menu planning
- Written communication
- Monitoring alcohol consumption
- Menu development
- Good conversationalist
- Food safety standards
- Basic math
- Liquor law compliance
- Shipping and receiving
- Loading and unloading
- Cycle counting
- Shipment unpacking
- Truck processing
- Fork lift, cherry picker ,front end loader,stand up lift , automatic pallet jack, pallet jack
- All small power tools and equipment
- All manual handheld tools
Languages
English
Timeline
Cook
Street Burger
07.2024 - 05.2025
Security Officer
Emerald Island Casino
02.2024 - 06.2024
Bartender
Pt's pub
01.2020 - 01.2024
Lead deco stocker
Floor & Decor
02.2018 - 01.2020
Bartender/Crew Trainer
Butch Cassidy’s
04.2016 - 01.2018
Bartender
Five-star tavern
02.2015 - 03.2016
Bartender
Legends sports bar & grill
12.2012 - 01.2015
Field supervisor Lead Carpet tech.
NEVADA HOMECARE SERVISES
11.2006 - 09.2012
Front-end loader
Lowes
02.2003 - 10.2006
Basic High-school