Christopher Light
North Haven,CT
Summary
Driven, passionate, and experienced professional with 5+ years of customer service and leadership experience. A professional, respectful, reliable, and team-oriented individual who upholds high standards. Honest, hardworking individual, who works well in a collaborative environment, provides quality work and strives for high achievement.
Overview
4
4
years of professional experience
Work History
Customer Relations Representative
Burt Process Equipment Inc
09.2021 - Current
- Communicated with customers to assess and address individual needs, providing timely and quality support via email and telephone.
- Created an incentive program for department that helped generate 5% in sales yearly by upselling a product.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services, and company information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Front Office Coordinator
Burt Process Equipment Inc
07.2022 - Current
- Collected customer and prospect document information and enter into system.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Coordinated and planned yearly holiday parties and other social events.
- Entered and maintained departmental records in company database.
- Offered technical support and troubleshot issues to enhance office productivity.
- Completed credit checks and reviewed credit reports by researching business online.
- Communicated with insurance liaison for certification of insurance for customers.
Inbound Problem Solver
Amazon
01.2021 - 09.2021
- Researched and extracted data to complete tasks.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Defined problems to make decisions and moved forward to support quick resolution.
- Analyzed and understood situation to develop action plan.
- Troubleshooted and resolved problems that an associate encountered with inventory, including printing ASIN labels, damage out products, and adding expiration dates to food and health products.
- Handled customer defects with items bought off of amazon.com.
- Handled hazardous material safely in a timely manner.
Merchandise Team Lead
American Eagle Outfitters, Inc
07.2020 - 05.2021
- Collaborated with sales team to identify and fulfill customer needs.
- Maintained strong knowledge of current promotions and policies regarding payment policies, exchanges and security practices.
- Coached 5+ employees in successful selling methods and encouraged cross-selling to drive revenue.
- Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% in shipping accuracy.
- Motivated and trained 5+ employees by developing and delivering a compelling vision and purpose which encompass American Eagle Outfitter’s Core Values and maintained good communication with other departments.
- Analyzed reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Solved 50+ customer issues and tailored services to their needs.
Education
Bachelor of Science - Business Management
Southern Connecticut State University
New Haven, CT05.2020
Skills
- Critical Thinking
- Administrative Duties
- Customer Service
- Database Maintenance
- Problem-Solving Ability
- Microsoft Office
- Salesforce
- Epicor/ Prophet 21
- Social media management
Timeline
Front Office Coordinator
Burt Process Equipment Inc
07.2022 - Current
Customer Relations Representative
Burt Process Equipment Inc
09.2021 - Current
Inbound Problem Solver
Amazon
01.2021 - 09.2021
Merchandise Team Lead
American Eagle Outfitters, Inc
07.2020 - 05.2021
Bachelor of Science - Business Management
Southern Connecticut State University
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