IT Operations Analyst - Production Control III
UGI Utilities, Inc
Reading, PA
04.2003 - 11.2024
- Monitor batch jobs, system backups, networks, alerts, auto-generated incidents, emails, and system resources / throughput.
- Ensure successful completion of batch schedules and verify no missed executions or transferred files.
- Execute break-fix batch and backup reruns from the proper step with accurate code and file staging, plus on-demand requests. Adept at reading output/SYSOUT, scripts/JCL, abend codes and IEC messages to determine the proper rerun step and JCL staging.
- Promptly resolve failures or escalate to support teams to meet or exceed SLAs (Service Level Agreements).
- Abide by procedures and documentation. Recommend updates to these documents to continuously improve processes.
- Document and assign incident tickets with thorough details in real time to provide a clear audit trail until full resolution. Collaborate with support teams to tackle complex issues.
- Perform system IPLs (Initial Program Load), reboots, and app / "started task" restarts according to schedules and when needed for critical issues.
- Serve as CCB / CAB (Change Advisory Board) chairperson and play a critical role in Change Management. Provide final approval for all production change requests after verifying proper documentation and business approvals are in place. Update and close change tickets in real time with a clear and detailed audit trail.
- Perform code promotions to the Production library, adhering to SDLC and Change Management policies. Release and deploy code to Production environments. Ensure auditing and SOX (Sarbanes-Oxley) requirements are met.
- Provide written daily shift turnover, detailing completed tasks and outstanding issues. Cover it verbally with the next shift to ensure full understanding.
- Mentor colleagues to help them grow professionally and personally.
- Provide on-site and on-call technical support.
- Perform RCA (Root Cause Analysis) using technical knowledge and experience. Recommend corrective actions.
- Design, implement and maintain Test, Dev, QA and Production batch / backup schedules. Adjust schedules for planned and unplanned system outages.
- Skilled in the following environments: IBM MVS and Z/OS zSeries Mainframes, AS/400, iSeries, Windows, Linux, Unix, Oracle DB / ERP, MSSQL, SAP HANA, and VM/VSE.
- Adept in the following software: Control-M, Zeke, CA-Scheduler, CA-11, OMEGAMON, Netview, TLMS, TMS, JOB/SCAN, JCLCheck, TSO, JES2, ISPF, SDSF, OPERA, VTUBES, QuickRef, Solarwinds, vCenter, Redwood, RunMyJobs, BPA, Autosys, Perforce, Git, VDI, vCenter, VMWare, CCF, TSM / Tivoli, Cohesity, LRS PageCenter Suite, and MS Office (Word, Excel, Outlook, Teams, SharePoint, OneDrive, PowerPoint).
