Christopher Locklear
Exmore,VA
Summary
Results-driven Store Manager with extensive experience in inventory management, customer service, and team training. Proven ability to enhance store performance and optimize sales through effective visual merchandising and retail operations.
Overview
16
16
years of professional experience
Work History
Store Manager
Burlington Stores, Inc.
Ocean City, Maryland
06.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members on customer service techniques.
- Organized merchandise displays to enhance product visibility and accessibility.
- Executed inventory management processes to maintain stock levels.
- Monitored sales trends to optimize product selection and pricing strategies.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular store audits to uphold cleanliness and safety standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Operational leader with 42 employees along with one operational manager, and four supervisors.
Store Manager
Roses
Onley, VA
11.2017 - 06.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members on customer service techniques.
- Organized merchandise displays to enhance product visibility and accessibility.
- Operational leader with 32 employees. One assistant manager and three key holders.
- Executed inventory management processes to maintain stock levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular store audits to uphold cleanliness and safety standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Ace Hardware
Exmore, Virginia
03.2010 - 11.2017
- Managed daily store operations and ensured compliance with company policies.
- Organized merchandise displays to enhance product visibility and accessibility.
- Store operations with 24 employees, including 2 assistant managers.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed business development via B2B.
- Toured businesses to provide recommendations for equipment, products, and merchandise for their businesses.
Education
Associate of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05-2000
Skills
- Inventory management
- Visual merchandising
- Customer service
- Retail operations
- Team leadership
- Performance evaluation
- Cash handling
- Compliance adherence
- Time management
- Staff scheduling
- Employee supervision and motivation
- Staff management
- Performance reviews
- Team building and leadership
Timeline
Store Manager
Burlington Stores, Inc.
06.2024 - Current
Store Manager
Roses
11.2017 - 06.2024
Store Manager
Ace Hardware
03.2010 - 11.2017
Associate of Science - Business Administration And Management
University of North Carolina At Pembroke