CHRISTOPHER MALLAZZO
Holbrook
Summary
Seasoned senior technology leader with over 40 years of experience in Service Management, Project Management, Sales Engineering, Customer Success Management, and leading-edge technology solutions across various industries including Financial, Insurance, Retail, Healthcare, Life Sciences, Education, Energy & Utilities, Manufacturing, and Federal/Local Government agencies. Proven expertise in cloud services and solutions, customer success strategies, sales engineering, pre-sales support, project management, sales support, implementation services, and lifecycle management. Recognized for guiding customers in developing and launching new service offerings by turning concepts into viable business models with a clear roadmap for success. Demonstrated success in driving new business growth through value-added products, services, and exceptional customer relationship management. Possesses a deep understanding of market needs and customer requirements. Strong management and team leadership skills to align personnel with company vision and achieve project and program goals.
Overview
43
43
years of professional experience
Work History
Co-Founder, Cloud Operations and Chief Project Manager
SpaceCycles LLC. Cloud Storage & Cyber Security Solutions
02.2019 - 12.2023
- Directed corporate long- and short-term projects and plans. Responsible for project management, cloud service management, customer success management, team leadership, sales engineering, solutions architecture, marketing and business development, enterprise risk management, and service team management. Accountable for customer SLA compliance, incident management, problem analysis and resolution, and support team supervision and direction.
- Remote
Manager, Cloud Operations
ACE Computers Inc.
01.2018 - 02.2019
- Responsible for cloud operations (AWS and Azure), technical project management, customer success management, cloud service management, sales engineering and pre-sales functions, and implementation services. Responsible for all Cloud customer engagements, TCO/ROI development, SLA compliance, business development, technical sales, problem analysis, and team mentoring and direction. Recognized for expanding and renovating the companies Cloud offerings based on customer participation and requirements.
- Remote
Manager, Cloud Operations
WebHouse Inc.
01.2014 - 12.2017
- Responsible for managing all cloud operations (AWS, Azure), technical project management, cloud service management, customer success management, sales engineering, solutions architecture, and implementation services. Responsible for all cloud customer engagements, TCO/ROI development, SLA compliance, business development, technical sales, problem analysis, team mentoring and direction. Recognized for expanding and renovating the companies Cloud offerings based on customer participation and requirements. Additional responsibilities included architecting and selling complex solutions while ensuring customer success.
Manager, Sales Engineering, Customer Success, and Project Management
WebHouse Inc.
05.2010 - 01.2014
- Responsible for technical sales, sales engineering, customer success management, solutions architecture, project management, team leadership and direction, and business development. Responsible for all PSE engagements which included Data Storage Solutions, Network and Compute Infrastructure, and Delivery Services. Project Managed WebHouse Implementation engagements directly for NetApp’s Strategic Installation Team (SIT).
- Created all Statement of Work, Project Plan, and Runbook documents to be presented to customers.
- Architected and sold complex solutions and services to end customers.
- Built/managed Project and Solution Teams in various practice areas for Commercial companies and Government agencies
- Consistently mentored and motivated cross-functional teams, emphasizing the importance of teamwork and improving customer satisfaction.
- Created, executed, and managed project plans for implementation of recommended solutions.
- Responsible for the Technology Division P&L
Manager, Sales Engineering, Customer Success Management, and Professional Services
Emtec, Inc.
01.2007 - 05.2010
- Responsible for leading sales engineering efforts, project management engagements, architecting technology solutions and implementation strategies to customers within the Financial, Healthcare, Education, legal, Insurance, Life Sciences, Energy & Utilities, Manufacturing and Government space. In addition, accountable for sales forecasts, services bookings, and ensuring revenue targets were met.
- Created all Statement of Work, Project Plan, and Runbook documents to be presented to customers
- Built and managed Project Management and Presales Solution Teams in various practice areas, improving customer satisfaction.
- Mentored and motivated staff, stressing teamwork and the importance of customer satisfaction and success.
- Responsible for BMC Remedy Service Operations Platform.
- Primary vendors (HP and Sun Microsystems)
Manager, Storage Solutions and Services
Emtec, Inc.
05.2005 - 01.2007
- Responsible for Sales Engineering, Business Development, Technical Project Management, Presales Support, and Delivery Services of high-end Enterprise HP and Sun Microsystems Storage and Business Continuance Solutions for Emtec’s Commercial and Government customer base.
- Maintained talented staff of Storage Engineers, Architects, and Project Managers to accomplish goals.
- Researched new storage technologies and updated SAN/NAS, Disaster Recovery, and Business Continuity designs for management and company-wide sales associates.
Director, Data Storage Solutions and Senior Sales Engineer
Proven Technology, LLC
04.1998 - 05.2005
- Responsible for providing technical sales, pre-sales support, engineering, and project management in the design, and implementation of high-end storage solutions for Proven Technology’s customer base. Managed a highly technical staff of Storage Engineers and Architects to accomplish these goals. Responsible for researching new storage technologies, and updating existing SAN, Disaster Recovery, and Business Continuity designs to be presented to management and companywide sales associates. (Proven Technology was Acquired by Emtec Inc.)
Director, Systems Engineering, Community Banking Division U.S.
Electronic Data Systems (EDS)
02.1994 - 04.1998
- Responsible for providing system software/hardware and operational support for all U.S. based EDS Community Banking Data Centers, Facility Management Centers supporting over 1400 Banking customers, and over 100 Miser2 Banking System in-house customers. Managed 27 System Engineers, Architects, and Project Managers.
VP, Data Center Manager
The Dime Savings Bank of New York
01.1981 - 02.1994
- Directed all activities within the Data Center’s Operations and Systems Programming departments to ensure goals were achieved. Managed 53 Information Technology professionals and an annual budget of $15.5 million. Managed all hardware and software acquisitions.
Education
BS - Computer Science
Adelphi University
Skills
- Customer Success Strategies
- Technical Leadership
- Problem Identification and Analysis
- Team Mentoring and Knowledge Share
- Project Management
- Customer Management
- Project Cost Analysis
- Professional Services
- Business Development
- TCO/ROI Strategies
- SLA Compliance
- Cloud Solution Services
- Customer Advisor Relationships
- Business Consultancy Skills
- Technical Sales
- Cloud Operations
Methodologies & Standards
ITIL Foundations v3; ITSM (IT Service Management), BPM (Business Process Management), SDLC (Software Life Cycle Development), PM Methodologies and Framework
Timeline
Co-Founder, Cloud Operations and Chief Project Manager
SpaceCycles LLC. Cloud Storage & Cyber Security Solutions
02.2019 - 12.2023
Manager, Cloud Operations
ACE Computers Inc.
01.2018 - 02.2019
Manager, Cloud Operations
WebHouse Inc.
01.2014 - 12.2017
Manager, Sales Engineering, Customer Success, and Project Management
WebHouse Inc.
05.2010 - 01.2014
Manager, Sales Engineering, Customer Success Management, and Professional Services
Emtec, Inc.
01.2007 - 05.2010
Manager, Storage Solutions and Services
Emtec, Inc.
05.2005 - 01.2007
Director, Data Storage Solutions and Senior Sales Engineer
Proven Technology, LLC
04.1998 - 05.2005
Director, Systems Engineering, Community Banking Division U.S.
Electronic Data Systems (EDS)
02.1994 - 04.1998
VP, Data Center Manager
The Dime Savings Bank of New York
01.1981 - 02.1994
BS - Computer Science
Adelphi University
Similar Profiles
Ramya T.VRamya T.V
Renewal Operations Analyst at Rubrik India Private Limited (Cloud Data Management – Data & Cyber Security)Renewal Operations Analyst at Rubrik India Private Limited (Cloud Data Management – Data & Cyber Security)
Hatsav AradHatsav Arad
Senior Development Product Manager at IBM Cloud Storage SolutionsSenior Development Product Manager at IBM Cloud Storage Solutions
Sandeep Reddy PesaruSandeep Reddy Pesaru
Startup Managing Director at Hackersdaddy Cyber Security Solutions LtdStartup Managing Director at Hackersdaddy Cyber Security Solutions Ltd
Annamaria MargiottaAnnamaria Margiotta
Medical Assistant at Stonybrook PediatricsMedical Assistant at Stonybrook Pediatrics
Nathen BegayNathen Begay
Heavy Equipment Operator at Brimhall Sand & RockHeavy Equipment Operator at Brimhall Sand & Rock