Christopher Scott Marthers
Newnan,GA
Summary
Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
Overview
31
31
years of professional experience
Work History
Team Member
Kia Georgia
West Point, GA
07.2010 - Current
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sought out ways to go above and beyond job requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Automotive Service Technician
Plaza Cadillac
Leesburg, FL
08.2008 - 03.2010
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Aligned systems with manufacturer specifications through skilled calibration.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Performed safety and emissions inspections.
- Delegated jobs to subordinates and monitored quality of work.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Changed, rotated and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Examined new and replacement parts to uncover defects.
- Replaced damaged, missing or defective parts with new and refurbished components.
Education
Business Management
University of Phoenix
Tempe, AZAvionics Technology
Community College of the Air Force
Montgomery, ALHigh School Diploma -
Waterford High School
Waterford, CT06.1991
Skills
- Set, confirming, and preparing for customer appointments to provide remarkable customer experience
- Meeting or exceeding targeted sales goals and targeted customer satisfaction index
- Determining vehicle needs based on customer information, vehicle walk-around, inspections, and test drives
- Using consultative selling process to assist customers in planning for ongoing required vehicle maintenance
- Producing repair orders, including cost and time estimates, with full transparency
- Communicating frequently with technicians and parts associates to ensure timely completion of work
- Following-up with customers on both status of their vehicle and degree of satisfaction
Timeline
Team Member
Kia Georgia
07.2010 - Current
Automotive Service Technician
Plaza Cadillac
08.2008 - 03.2010
Business Management
University of Phoenix
Avionics Technology
Community College of the Air Force
High School Diploma -
Waterford High School