Christopher Martin
Williamsport,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Popeyes® Louisana Kitchen
Williamsport, PA
09.2023 - Current
- Proposed or approved modifications to project plans.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
Shift Lead
Nittany Minitmart
Williamsport, PA
08.2020 - 11.2022
- Coached and trained employees and managed daily work assignments to enhance operations.
- Reinforced rules to promote superior employee performance.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Developed promotional strategies to attract more customers during slow periods.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Implemented company policies consistently across all shifts.
Education
High School Diploma -
Williamsport Area High School
Williamsport, PA06-2023
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Problem-solving
- Multitasking and organization
- Sales strategies
- Product and service sales
- Verbal and written communication
- Contract management
- Adaptability and flexibility
- Team collaboration
- Strategic thinking
- Workload management
- Coaching and mentoring
- Recruitment and hiring
- Employee supervision
- Orientation and training
Timeline
Assistant Manager
Popeyes® Louisana Kitchen
09.2023 - Current
Shift Lead
Nittany Minitmart
08.2020 - 11.2022
High School Diploma -
Williamsport Area High School