Christopher Massey
Holly Springs, NC,NC
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
13
13
years of professional experience
Work History
Transportaion Manager
Kaizen AutoSport
01.2024 - 01.2025
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Organized records of vehicles, schedules and completed orders.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
Class A CDL Delivery Driver
R.H. Barringer
03.2021 - 12.2023
- Safeguarded company assets by conducting regular maintenance checks on vehicles and promptly reporting any required repairs or replacements.
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Kept detailed logs of hours driven, rest periods, miles covered, and fuel expenses to comply with federal regulations.
- Managed time effectively when making multiple stops within designated delivery windows while balancing competing priorities.
- Displayed exceptional problem-solving skills when faced with unexpected challenges or obstacles during the course of daily duties.
Project Manager
Dauntless Construction
07.2015 - 03.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Level 2 Technical Support Representative
ACS Xerox
03.2012 - 03.2015
- Enhanced customer satisfaction by effectively resolving technical issues through phone, email, and chat support.
- Provided tailored guidance for users with varying levels of technical proficiency, ensuring all customers received appropriate support.
- Anticipated potential user challenges after software updates/releases; preemptively developed troubleshooting guides to aid both clients and fellow technicians.
- Acted as an escalation point for Level 1 support representatives when faced with complex or difficult cases requiring advanced expertise.
- Assisted in evaluating new support tools and processes by providing feedback on their effectiveness and ease of use.
Education
High School Diploma -
West Johnston High School
Benson, NCSkills
- Ongoing Efficiency Enhancement
- Expense Monitoring
- Efficiency Improvement
- Network Development
- Process Integration Expertise
- Operational Coordination
- Resource Allocation
- Logistics Information Systems Management
- Quality Control Oversight
- Logistics Information Coordination
Timeline
Transportaion Manager
Kaizen AutoSport
01.2024 - 01.2025
Class A CDL Delivery Driver
R.H. Barringer
03.2021 - 12.2023
Project Manager
Dauntless Construction
07.2015 - 03.2021
Level 2 Technical Support Representative
ACS Xerox
03.2012 - 03.2015
High School Diploma -
West Johnston High School
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