Christopher McCoy
Jacksonville,FL
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes.
Knowledge of healthcare systems and compliance standards.
Knowledgeable with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Northwell Health
09.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Put in orders to refill medications
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Patient Service Associate
CareSpot Urgent Care
04.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient records and database to facilitate information storage and retrieval.
Secretary
MIDI
08.2019 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Lead Personal Trainer
YMCA Of Montclair
07.2016 - 08.2019
- Promoted overall health by creatively incorporating elements of mental wellbeing into each session including stress reduction techniques and mindfulness practices.
- Provided specialized training sessions for athletes preparing for competitions or specific sports events, maximizing performance potential.
- Maintained up-to-date industry knowledge by attending professional development conferences/seminars regularly.
- Addressed client inquiries promptly while maintaining professionalism throughout interactions both face-to-face or via phone/email correspondence.
- Demonstrated exceptional leadership qualities by consistently maintaining a high level of professionalism and setting a positive example for fellow trainers.
- Developed strong rapport with clients, fostering a supportive and motivating environment for personal growth and achievement.
- Expanded the gym''s membership base by effectively marketing services through social media platforms, community events, and targeted advertising campaigns.
- Organized special events such as charity fundraisers or themed workout classes to boost engagement within the gym community.
- Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
- Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Education
Some College - Communications
Kean University
Union, NJCertificate - Personal Training
NASM
09-2024
High School Diploma -
Montclair High School
Montclair, NJ06-2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Desktop technical support
- Technical support
- Remote support
- Sport-specific training
- Strength training
- Critical thinking
- Data entry
- NextGen, Word, SalesForce, Avaya, PowerPoints, Excel, Microsoft Teams, Soarian
Certification
- HIPAA Compliance Certification – Various Providers.
- Customer Service Certification – Various Providers.
- Performance Enhancement Specialist (PES) - National Academy of Sports Medicine (NASM).
Languages
Spanish
Limited Working
Timeline
Patient Access Representative
Northwell Health
09.2024 - Current
Patient Service Associate
CareSpot Urgent Care
04.2024 - 09.2024
Secretary
MIDI
08.2019 - 07.2024
Lead Personal Trainer
YMCA Of Montclair
07.2016 - 08.2019
Some College - Communications
Kean University
Certificate - Personal Training
NASM
High School Diploma -
Montclair High School