CHRISTOPHER McDANIEL
Summary
Dynamic retail professional with extensive experience excelling in store operations and employee training. Proven track record in implementing merchandising strategies that drive sales growth and enhance customer engagement. Recognized for fostering teamwork and collaboration while maintaining attention to detail and reliability in fast-paced environments.
Overview
39
39
years of professional experience
Work History
Hardlines Team Lead
Academy Sports Outdoors
Dalton, GA
11.2023 - 03.2026
- Oversaw daily operations of hardlines department, ensuring optimal product placement and inventory management.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented merchandising strategies to enhance visual appeal and drive sales growth.
- Coordinated stock replenishment and maintained accurate inventory records using inventory management systems.
- Monitored team performance, providing feedback to improve productivity and service standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted customers with locating merchandise and providing product information.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Analyzed sales data to identify opportunities for improvement, implementing targeted promotional activities that drove revenue growth.
- Established clear performance expectations for team members, conducting regular evaluations and providing constructive feedback to foster continuous improvement.
Assistant Manager
Big Lots
Dalton, GA
10.2011 - 11.2023
- Directed daily store operations to ensure adherence to company policies and procedures.
- Oversaw inventory management processes to optimize stock levels and minimize product loss.
- Conducted training sessions for new team members on customer service standards and operational best practices.
- Partnered with management to design promotional displays that elevated customer engagement.
- Executed regular inspections of store layout and product placement to enhance product visibility.
- Analyzed sales performance data to identify trends and drive strategic merchandising decisions.
- Addressed customer inquiries with urgency, fostering enhanced satisfaction and loyalty.
- Managed staff scheduling to optimize coverage during peak business hours.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
- Managed daily cash reconciliation processes to ensure precise financial reporting.
- Enhanced customer satisfaction by proactively addressing and resolving complaints.
- Provided expert guidance to customers in evaluating needs and preferences.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Facilitated training sessions for new team members on customer service standards and operational best practices.
- Facilitated recruitment, interviewing, hiring, and onboarding processes to ensure optimal staffing levels.
Assistant Manager
TJ Maxx, TJX Companies
Dalton, GA
01.2008 - 06.2011
- Oversaw daily store operations, ensuring strict compliance with company policies and procedures.
- Directed inventory management processes to ensure optimal stock levels and reduce product loss.
- Conducted training sessions for new team members on customer service standards and operational best practices.
- Collaborated with management to design promotional displays that enhanced customer engagement.
- Evaluated sales performance data to uncover trends and inform strategic merchandising initiatives.
- Resolved customer inquiries swiftly to ensure satisfaction and build loyalty.
- Oversaw staff scheduling to enhance operational coverage during peak business hours.
- Oversaw cleanliness, safety, and organization of store environment.
- Assisted teams in meeting project deadlines and budget limits. Supported project management by organizing tasks and resources. Fostered team collaboration through clear communication.
- Fostered strong working relationships with staff to enhance team collaboration.
- Oversaw daily cash reconciliation processes to guarantee accurate financial reporting.
- Elevated customer satisfaction through proactive management and resolution of complaints.
- Delivered expert guidance to customers in assessing needs and preferences.
- Fostered repeat business through exceptional customer service delivery.
- Streamlined recruitment, interviewing, hiring, and onboarding processes to enhance staffing efficiency.
- Enforced company policies to uphold integrity and respect during disciplinary actions.
- Streamlined staff shift scheduling to maximize coverage during peak shopping hours.
- Cultivated employee morale by recognizing outstanding performance and celebrating team achievements.
- Conducted employee performance evaluations, providing constructive feedback to foster professional development.
- Oversaw daily operations to ensure adherence to cleanliness and organization standards within the store.
- Optimized scheduling processes to ensure efficient staffing during peak hours.
- Spearheaded onboarding initiatives for new employees to facilitate seamless integration into organizational culture.
- Conducted performance evaluations and provided constructive feedback to foster employee growth.
- Demonstrated professionalism by effectively managing customer complaints and maintaining composure.
Education
Associate of Science - Business Administration And Management
Albany State University
Albany, GA1986
Skills
Customer engagement
Planogram execution
Teamwork and collaboration
Friendly and helpful
Reliable and responsible
Multi-tasking
Timeline
Hardlines Team Lead
Academy Sports Outdoors
11.2023 - 03.2026
Assistant Manager
Big Lots
10.2011 - 11.2023
Assistant Manager
TJ Maxx, TJX Companies
01.2008 - 06.2011
Associate of Science - Business Administration And Management
Albany State University