CHRISTOPHER MILIAN
Midlothian,Virginia
Summary
My mission is to contribute to your team through elite-level customer service and an unmatched dedication to achieve organizational goals and milestones
Overview
8
8
years of professional experience
Work History
Department Supervisor - Flooring, Decor
Lowe's Home Improvement
05.2024 - Current
- Supervised a key specialty department in the store to drive sales
- Cultivated sales environment that led to sales specialist being ranked #1 in the region
- District leader in lead/detail generation on a weekly basis
- Power equipment trainer
Department Supervisor - Hardware, Tools
Lowe's Home Improvement
01.2024 - 05.2024
- Oversees the hardware and tools departments with 8-10 direct reports
- Ensures departments follow compliance with company standards and metrics such as reducing merchandise shrink, employee training and safety protocols, sales, etc.
Department Supervisor - Electrical, Plumbing
Lowe's Home Improvement
06.2023 - 01.2024
- Executed merchandising strategies throughout electrical and plumbing departments
- Set up installations for plumbing work such as water heaters, toilets, sinks, etc.
- Upheld safety standards to promote well-being of workers and customers, such as pushing safety training modules on a regular basis
Content Creator
Twitch
12.2018 - 01.2024
- Owns and operates an online streaming account with a total outreach of over 2,000 people
- Responsible for self-marketing, content creation, fan interaction, and networking
- Experience communicating with a broad range of people from all different backgrounds
- Utilizes video editing programs and Adobe software to customize account profiles to enhance viewer experience and overall channel quality.
Delivery Driver
UberEats/DoorDash
05.2020 - 01.2024
- Handles the delivery of various food orders for customers in the northern/central Virginia region
- Currently holds a 100% customer satisfaction rate and over 2,300 orders completed
- Frequently achieves UberEats Platinum and Diamond status for delivering during peak hours.
- Received scholarship through UberEats for exceptional driver performance
Flooring Sales Specialist
Lowe's Home Improvement
02.2023 - 06.2023
- Top performer in specialty sales in lead generation and overall sales numbers
- Has contributed to a major turnaround effort on all fronts including Lowe’s credit applications, installed sales, and lead assessments
- Commended by management for top-level performance and going above and beyond for customers
- Led department in sales for the month of March and April
- One of only two specialists in store to hit monthly sales-per-hour goals.
Account Executive
Total Quality Logistics
11.2022 - 01.2023
- Assisted in managing lead logistics brokers sales boards to ensure a timely delivery schedule
- Fielded calls from logistics companies to complete deals for moving freight across the United States
- Posted LTL freight using TQL software to make connections with trucking companies to complete sales
Sales Specialist
LL Flooring
02.2022 - 11.2022
- Processes transactions for flooring projects and installations
- Maintains cleanliness of warehouse area where flooring product is staged
- Sees the entire sales process through from utilizing point-of-sale software (SAP) to process payment, coordinating installation/delivery, and making any inquiries necessary in order to provide a top-notch flooring experience for our customers
- Consistently ranked as a top salesperson in the region
Sales Associate
AAA Club Alliance
08.2021 - 01.2022
- Activation and renewal of AAA Club Alliance memberships
- Handled customer-related concerns and issues via phone and in-person interactions
- Utilized POS systems to process transactions for AAA Club Alliance products and services
Delivery Warehouse Team Member
Amazon
06.2021 - 08.2021
- Part of Amazon’s delivery warehouse team at DDC4
- Responsible for sorting product and staging the sorted product in correct areas to prepare for delivery to customer
- Handles a high volume of product on a daily basis and keeps a customer-centric mindset
Flooring Sales Specialist
Lowe's Home Improvement
06.2019 - 12.2020
- Worked in a highly competitive sales region in northern Virginia
- Part of a sales team which generated around $200,000 a month in specialty sales
- Tasked with assisting customers in-store and also making phone calls to prospective customers in order to follow up on sales leads and close deals
- Commended by managers for staying on top of our customer-management databases and consistently bringing customers into store to finalize their flooring projects
Customer Service Associate
Lowe's Home Improvement
08.2016 - 05.2019
- Trusted to serve as a liaison between managers and other CSA’s in order to complete tasks in a timely manner while also assisting customers with their home improvement needs
- Provided customer service in person and over the phone to ensure customer satisfaction
- Processed sales transactions via POS systems
- Drove forklift and other power equipment to retrieve product for customers
Football Recruiting Intern
Pennsylvania State University
06.2017 - 01.2019
- In 2017, assisted in the scouting of several football prospects for recruiters E.J Barthel and Justin King including almost the entire region of New England
- In 2018, helped recruiter Dann Kabala with obtaining high school game information for use in Penn State’s recruiting databases
- Created football profiles to improve ease of access to player information
- Checked in recruits on game days and for special events
- Part of a recruiting effort which produced the 6th best recruiting class in the nation, Penn State’s highest in two decades
- Part of a team that won the 2017 Fiesta Bowl against the University of Washington, and helped recruit players who won the 2019 Cotton Bowl against the University of Memphis
Customer Service Associate
Lowe's Home Improvement
03.2016 - 08.2016
- Responsible for maintaining the lumber department under supervision of department managers
- Answered customer phone calls, opened/closed the department, and trusted to operate power equipment
- Commended for outstanding customer service early-on by department manager
Education
Bachelor of Science - Business Administration
Oregon State University
12.2025
Bachelor of Arts - Psychology
Arizona State University
04.2023
Bachelor of Arts - Journalism
Pennsylvania State University
05.2019
Associate of Science - Information Science And Technology
Pennsylvania State University
12.2021
Associate of Science - Business Administration
Northern Virginia Community College
05.2020
High School Diploma -
James Wood High School
Winchester06.2014
Skills
- Certifications in multiple Microsoft Office applications
- Typing speed of 90-100 WPM
- Customer service, people-oriented, positive attitude
- Experience in a wide range of fields including business, journalism, communications, technology, and sports
- Experience using Adobe programs for graphics editing and document formatting
- Proven track-record in sales and maintaining customer relationships
- Experience using marketing/selling techniques to attract potential customers
- Well-versed in phone, online, and other interpersonal forms of etiquette
Notable Work Accomplishments
- Most installation details sold at Lowe’s store 1538 final quarter 2020
- Leader in flooring department sales at both Chantilly and Chester locations
- Consistently ranked as a top sales specialist for both Lowe’s and LL Flooring
- Sent e-mail communications to other sales specialists containing pertinent weekly sales information and promotions at Lowe’s
- Retrieved information for 10,000 high schools across the nation for Penn State football recruiting databases
- Store safety All-Star for the month of October for most Snappy’s entered
Timeline
Department Supervisor - Flooring, Decor
Lowe's Home Improvement
05.2024 - Current
Department Supervisor - Hardware, Tools
Lowe's Home Improvement
01.2024 - 05.2024
Department Supervisor - Electrical, Plumbing
Lowe's Home Improvement
06.2023 - 01.2024
Flooring Sales Specialist
Lowe's Home Improvement
02.2023 - 06.2023
Account Executive
Total Quality Logistics
11.2022 - 01.2023
Sales Specialist
LL Flooring
02.2022 - 11.2022
Sales Associate
AAA Club Alliance
08.2021 - 01.2022
Delivery Warehouse Team Member
Amazon
06.2021 - 08.2021
Delivery Driver
UberEats/DoorDash
05.2020 - 01.2024
Flooring Sales Specialist
Lowe's Home Improvement
06.2019 - 12.2020
Content Creator
Twitch
12.2018 - 01.2024
Football Recruiting Intern
Pennsylvania State University
06.2017 - 01.2019
Customer Service Associate
Lowe's Home Improvement
08.2016 - 05.2019
Customer Service Associate
Lowe's Home Improvement
03.2016 - 08.2016
Bachelor of Science - Business Administration
Oregon State University
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Arts - Journalism
Pennsylvania State University
Associate of Science - Information Science And Technology
Pennsylvania State University
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
James Wood High School
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