Mario Martinez
New Castle,DE
Summary
Results-driven leader with hands-on experience in retail operations, stock replenishment, and customer service. Strong in inventory management, employee motivation, and department organization. Ready to support efficient store performance and a positive team environment.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Flooring and Home Decor Supervisor
Lowe's
New Castle, Delaware
07.2025 - Current
- Supervised sales floor associates at Lowe's during daily store operations.
- Monitored inventory levels and directed stock replenishment across departments.
- Coordinated customer service responses and resolved checkout issues on the floor.
- Managed opening and closing tasks for assigned Lowe's store shifts.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Lumber Customer Service Associate
Lowe's
New Castle, Delaware
06.2022 - 07.2025
- Assisted customers with lumber and building material inquiries to ensure project success.
- Cut lumber to customer specifications using store cutting equipment.
- Loaded lumber and heavy merchandise into customer vehicles for convenient transportation.
- Followed safety standards while handling lumber, equipment, and customer traffic
- Maintained clean, organized work area to promote safety and operational efficiency.
Prep Inventory Lead
Lowe's
New Castle, Delaware
05.2025 - 06.2025
- Supported 100% prep score for Lowe's inventory prep, helping contribute to passed inventory.
- Coordinated stock replenishment using store inventory systems and replenishment reports to ensure optimal stock levels.
- Cleared floor spaces to reduce shrink risk and improve accessibility for inventory management. to reduce shrink risk.
- Completed cycle counts for items with quantity discrepancies.
- Recovered bays across entire store and labeled and organized top stock for easier inventory counts.
- Organized and labeled top stock across store to streamline inventory counting process.
Cashier
Super G Mart
New Castle, Delaware
06.2021 - 06.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, card, and EBT payments accurately
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer purchases at Super G Mart checkout lanes
- Scanned groceries and verified prices at register
- Resolved customer questions about products and store policies
- Organized and packed bags to ensure safe transport of items carefully for Super G Mart shoppers
Education
Associate of Applied Science - Accounting
Delaware Technical Community College
DE06-2026
Skills
- Inventory management
- Stock management
- Inventory control
- Warehouse operations
- Safety compliance
- Customer service
- Team leadership
- Department management
- Employee development
- Coaching and mentoring
- Employee motivation
- Team building
- Microsoft Excel
- Microsoft Word
- Google Slides
- Fulfillment
Languages
English
Professional
Spanish
Professional
Timeline
Flooring and Home Decor Supervisor
Lowe's
07.2025 - Current
Prep Inventory Lead
Lowe's
05.2025 - 06.2025
Lumber Customer Service Associate
Lowe's
06.2022 - 07.2025
Cashier
Super G Mart
06.2021 - 06.2022
Associate of Applied Science - Accounting
Delaware Technical Community College