Christopher Milner
Springtown
Summary
Team-oriented Supply Chain Manager accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Gateway Tire
04.2024 - 02.2025
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Helped maintain fleet to D.O.T. standards.
- Maintainted outbound/inbound transfer shipments.
- Helped to improve and maintain On-Time delivery KVI to 92%.
- Improved Warehouse UPH from 20 to 32.
Operations Manager
American Tire Distriubutors
05.2019 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved inventory accuracy and variance from 57% to 98%.
- Helped over-see building with 30+ staff and $12 million in inventory.
Warehouse Lead
American Tire Distributors
02.2018 - 05.2019
- Handled inventory and shipment schedules, return and transfer processes and oversight of daily warehouse operations
- Managed day-to-day operations of warehouse
- Loaded, unloaded and sorted tires as part of accurate and efficient weekly shipments
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Trained employees on equipment operation and safety protocols
- Recorded information, shortages and discrepancies to keep records current and accurate
Inside Sales Representative
American Tire Distributor
07.2015 - 07.2016
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Answered customers' questions regarding products, prices and availability
- Managed friendly and professional customer interactions
Customer Service Representative
American Tire Distributors
04.2012 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Responded to customer requests for products, services and company information
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Cultivated customer loyalty, promoted repeat business and improved sales
- Answered customer telephone calls promptly to avoid on-hold wait times
Warehouse Associate
American Tire Distributors
06.2010 - 05.2012
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Simplified shipping and receiving processes for improved workflow
- Verified quantity and description of materials received by checking merchandise against packing list
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
Education
Associate of Applied Science - General Studies
Pulaski Technical College
North Little Rock, AR06.2004
Skills
- Reliable and Responsible
- Microsoft Excel
- Roadnet Fleet Management
- Microsoft AX
- DOT Fleet Standards
- OSHA Standards
- SOP improvement
- Staffing/Labor Efficiency
- Motivated Team Player
- Payment Processing
- Customer Service
- Attention to Detail
- Warehouse Coordination and Support
- Verbal and Written Communication
- Productivity and Time Management
- Goal Setting and Prioritization
- Team Coordination
- Pickup Scheduling
- Inventory Counting
- Documenting Changes
- Troubleshooting Skills
- Order Pulling
- Administration
- Safety Practices
- Verifying Documentation
- Quality Control Guidelines
Professional References
- Chris Gross, General Manager of American Tire Distributor in Little Rock (2019-Current), 501-605-6890
- Allen Graham, General Manager of American Tire Distributor in Oklahoma City (2019-2024), 501-606-9285
Timeline
Assistant General Manager
Gateway Tire
04.2024 - 02.2025
Operations Manager
American Tire Distriubutors
05.2019 - 04.2024
Warehouse Lead
American Tire Distributors
02.2018 - 05.2019
Inside Sales Representative
American Tire Distributor
07.2015 - 07.2016
Customer Service Representative
American Tire Distributors
04.2012 - 07.2015
Warehouse Associate
American Tire Distributors
06.2010 - 05.2012
Associate of Applied Science - General Studies
Pulaski Technical College
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