Christopher Mooney
Bellingham,MA
Summary
Professional, experienced, and prepared public safety communicator with strong focus on team collaboration and achieving results. with strong background in technical support, adept at troubleshooting and resolving complex issues. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
27
27
years of professional experience
Work History
911 Public Safety Telecommunicator
Metcacomet Regional Communications Center
09.2023 - Current
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
Inside Sales/Systems Administrator
Ashland Lumber Company
01.2001 - 04.2020
- Performed software installations and upgrades to Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built relationships with customers and community to promote long term business growth.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
IT Systems Administrator
InCert Software Corporation
01.1999 - 01.2001
- Configured and tested Windows Server operating systems with roles features.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Contributed to development, administration and testing of disaster recovery plans.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
Education
No Degree - Network And System Administration
Clark University
Worcester, MA09.1998
High School Diploma -
Ashland High School
Ashland, MA06.1993
Skills
- Technical Support
- System Upgrades
- Data Backups
- Workstation Maintenance
- System Administration
- Inbound Customer Calls
- Effective Customer Communication
- Situational awareness
- Emergency management
- Technical aptitude
- Technical understanding
- Adaptability
Timeline
911 Public Safety Telecommunicator
Metcacomet Regional Communications Center
09.2023 - Current
Inside Sales/Systems Administrator
Ashland Lumber Company
01.2001 - 04.2020
IT Systems Administrator
InCert Software Corporation
01.1999 - 01.2001
No Degree - Network And System Administration
Clark University
High School Diploma -
Ashland High School
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