Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Morales

Conestoga,PA

Summary

Dynamic and detail-oriented professional with extensive experience as a 911 Public Safety Telecommunicator at Lancaster County Wide Communications. Proven ability to multitask, demonstrating exceptional stress tolerance and technical aptitude. Recognized for scope responsibilities and training new staff, while maintaining strict confidentiality and accuracy in data entry.

Strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

Lancaster County Wide Communications
08.2020 - Current
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
  • Attended multiple CAD demonstrations for the upcoming purchase of a new CAD, including Tyler and Hexagon.
  • Mastered scope entry database within the 6 hour training session with TAC officer.
  • Highly motivated to learn and work with the back end of processing maps, run cards, etc for our CAD.
  • Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
  • Improved communication among responders and dispatchers quickly and efficiently.
  • Trained new telecommunicators on software systems, policies, and procedures, and 911 call taking.
  • Trained new telecommunicators on police board.
  • Worked night shift for 4 years and seamlessly switched to day shift and immediately adapted to the higher volume of work/calls without incident.
  • Worked as member of the SCOPE team.
  • Demonstrated accuracy and efficiency on entering wanted individuals, and various items.
  • Preformed quality assurance on missing person entries, JNET entries, CLEAN entries that i was responsible for.
  • Attended conferences regarding JNET/CLEAN updates.
  • Volunteered to promote, re-write, and update existing policies, procedures on the fire and police side of the room.
  • Worked as a trainer for the last 4 out of 5 years.
  • Excellent knowledge of the county and surrounding counties geography.
  • Accurate and in depth knowledge of computer databases used by the Department of Public Safety (DPS).

Transportation Driver

Shultz Transportation
06.2018 - 08.2020
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Consistently remained calm and focused under pressure while transporting children in loud environments and weather.
  • Created and updated run sheets for various routes using geography, mileage, and time counts to ensure the most efficient run while also following the district's geographical "box" area.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
  • Adhered to traffic laws while transporting 40+ juveniles while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Maintained excellent safety record with strict adherence to company policies and regulations.
  • Provided exceptional customer service with parents and school district members, along with outside agencies when doing charter runs.
  • Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
  • Utilized strong problem-solving skills to address unexpected issues that arose during transport involving students or passengers.
  • Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.

Education

Penn Manor High School
Millersville, PA

Skills

  • Professionalism and integrity
  • Stress tolerance
  • Memory retention
  • Technical aptitude
  • Geographical expertise
  • Attention to detail
  • Dependable and responsible
  • Computer skills
  • Multitasking Abilities
  • Prioritizing situations
  • Teamwork and collaboration
  • Data entry

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • ICS 100
  • ICS 200
  • ICS 700
  • CPR


Timeline

911 Public Safety Telecommunicator

Lancaster County Wide Communications
08.2020 - Current

Transportation Driver

Shultz Transportation
06.2018 - 08.2020

Penn Manor High School

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