Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
BusinessAnalyst
Christopher Moore

Christopher Moore

Customer Service Representative
Plano,TX

Summary

Visionary leader with a proven track record of driving organizational success through strategic planning, team development, and effective decision-making. Possessing exceptional communication and interpersonal skills, while excel in building and motivating high-performing teams to exceed targets and deliver outstanding results. With a strong focus on innovation and adaptability, I thrive in dynamic environments and lead change initiatives with confidence. By leveraging my extensive experience in leadership, I inspire and empower individuals to unlock their full potential, fostering a culture of collaboration, growth, and continuous improvement.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Cigna
02.2023 - 05.2023
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Advised customers on required information for claim submissions to progress applications.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Trained new customer service representatives on best practices, policies and procedures.

Insurance Consultant

Progressive Insurance
04.2022 - 09.2022
  • Educated clients on insurance policies and procedures.
  • Conducted annual reviews of existing policies to update information.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Developed and implemented promotional strategies to increase customer base.

Order Fulfillment Team Lead

Sam's Club
04.2021 - 04.2022
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Sales Representative

Allstate Insurance
05.2021 - 09.2021
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Education

Associate of Science - Liberal Arts: Psychology

Mohawk Valley Community College
Utica, NY

Professional Certificate - Google Project Management

Cousera
Dallas, TX

Skills

  • Leadership
  • Time Management
  • Adaptability
  • Problem-Solving
  • Project Management
  • Customer Relation
  • Sale Expertise
  • Active Listening
  • Team Dynamic
  • Communication

Affiliations

  • Project Management Institute

Empowers people to make ideas a reality. Through global advocacy, networking, collaboration, research, and education, PMI prepares organizations and individuals at every stage of their career journey to work smarter so they can drive success in a world of change.

  • Delta Tau Epsilon Honor Society

Leadership has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. Leaders do not set out to be a leader, but becomes one by the equality of their actions and the integrity of his intent.

Timeline

Customer Service Representative

Cigna
02.2023 - 05.2023

Insurance Consultant

Progressive Insurance
04.2022 - 09.2022

Sales Representative

Allstate Insurance
05.2021 - 09.2021

Order Fulfillment Team Lead

Sam's Club
04.2021 - 04.2022

Associate of Science - Liberal Arts: Psychology

Mohawk Valley Community College

Professional Certificate - Google Project Management

Cousera
Christopher MooreCustomer Service Representative