Christopher Mordan
DANVILLE,PA
Summary
Seasoned restaurant general manager with expertise in operations management, P&L accountability, staff training, and customer relations. Proven ability to streamline daily operations, control budgets, and improve team performance.
Overview
19
19
years of professional experience
Work History
General Manager
TJ Shooters
DANVILLE, PA
08.2009 - Current
- Directed daily restaurant operations at TJ Shooters.
- Supported staff hiring, training, and scheduling.
- Monitored guest service standards and resolved issues.
- Managed inventory, ordering, and vendor coordination.
- Monitored food safety and workplace compliance.
- Reviewed sales reports to inform budget planning and strategic decisions.
- Led team meetings and performance coaching.
- Coordinated promotions, events, and local marketing.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Oversaw inventory levels to ensure optimal stock availability and implemented corrective actions to reduce long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reduced business risks by evaluating staff performance and implementing improvements by working closely with staff members and assessing performance.
Store Manager
Foot Locker
Hazleton, Pennsylvania
09.2007 - 09.2012
- Directed daily store operations for Foot Locker athletic footwear retail location.
- Supervised sales associates during customer service, fitting, and checkout activity.
- Trained team members on product knowledge, selling steps, and store policies.
- Managed visual merchandising displays to match brand standards and floor plans.
- Reviewed store reports to adjust staffing, service, and sales floor coverage.
- Enforced cash handling, loss prevention, and safety procedures throughout shifts.
- Resolved customer concerns with clear communication and professional follow-through.
- Recruited and trained new employees on store policies and procedures.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) - Business Administration And Management
Pennsylvania College of Technology
Williamsport, PASkills
- Operations management
- Budget management
- Profit and loss accountability
- Cost reductions
- Inventory control
- Vendor management
- Food safety compliance
- POS systems
- Trend analysis
- Staff scheduling
- Employee scheduling
- Staff motivation
- Training and development
- Team leadership
- Team building
- Problem solving
- Issue management
- Negotiation skills
- Customer relations
- Operational oversight
- Purchasing
Timeline
General Manager
TJ Shooters
08.2009 - Current
Store Manager
Foot Locker
09.2007 - 09.2012
Some College (No Degree) - Business Administration And Management
Pennsylvania College of Technology