Christopher Morton
Hillsborough,NJ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Lawn Doctor Of Somerset
New Brunswick, NJ
01.2007 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications increasing efficiency.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for daily routes, taking into account customer traffic and employee strengths.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Eased team transitions and new employee orientation through effective training and development.
Service Manager
Lawn Doctor Of Somerset
New Brunswick, NJ
01.2003 - 12.2006
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions..
- Trained all new hires for field technician staff on standards, efficiency and conflict resolution for best-in-class customer service.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained new Service department workers to improve efficiency of department and cultivate productive work atmosphere.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Education
No Degree - Liberal Arts And General Studies
Middlesex County College
Edison, NJHigh School Diploma -
South Brunswick High School
Monmouth Junction, NJ06.1997
Skills
- Staff Scheduling
- Recruitment and Hiring
- Training Management
- Financial Statement Review
- Cost Reduction
- Team Leadership
- Administrative Management
- Program Optimization
- Records Organization and Management
- Performance Assessment
- Customer Service Management
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Decision Making
- Mathematical Calculation and Reasoning
- Department Oversight
- Verbal and Written Communication
- Goal Setting
- Quality Assurance
- Originality and Creativity
Certification
- Licensed certified pesticide applicator 2005-present
- Core, 3a, 3b, 7a, 8b category certified
Timeline
Operations Manager
Lawn Doctor Of Somerset
01.2007 - Current
Service Manager
Lawn Doctor Of Somerset
01.2003 - 12.2006
No Degree - Liberal Arts And General Studies
Middlesex County College
High School Diploma -
South Brunswick High School