Christopher Muhammad
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Licensed Health Insurance Agent
Teletech At Home
10.2022 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages of policies to promote insurance sales.
Pharmacy Technician
University Hospital And Medical Center
09.2021 - 09.2022
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Adhered to social distancing protocols and wore mask or face shield.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walgreens
01.2021 - 05.2021
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked automated medication dispensing equipment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Entered and processed patients' prescriptions into internal system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Processed over 1,000 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Pharmacy Technician
CVS Pharmacy
08.2019 - 12.2020
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked automated medication dispensing equipment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Entered and processed patients' prescriptions into internal system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led team of 5 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions
Education
Bachelor of Arts - Biology
Wittenberg University
Springfield, OH05.2020
Skills
- Prescription Filling and Labeling
- Inventory Management
- Customer Service
- Answering and Routing Calls
- Payment Processing
- Verbal and Written Communication
- Microsoft Office
- Resolving Customer Issues
- Outstanding Communication Skills
- Conflict Resolution
- Empathetic And Genuine
- Customer Relations
- Troubleshooting
- Data Entry
Timeline
Licensed Health Insurance Agent
Teletech At Home
10.2022 - Current
Pharmacy Technician
University Hospital And Medical Center
09.2021 - 09.2022
Pharmacy Technician
Walgreens
01.2021 - 05.2021
Pharmacy Technician
CVS Pharmacy
08.2019 - 12.2020
Bachelor of Arts - Biology
Wittenberg University
- Licensed Pharmacy Technician - Since 2019
- Life, Accident, and Health Insurance License - Since 2022
- PT - Phlebotomy Technician
Certification
- Licensed Pharmacy Technician - Since 2019
- Life, Accident, and Health Insurance License - Since 2022
- PT - Phlebotomy Technician
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