Christopher Mullins
North East,MD
Summary
Customer service specialist with exceptional bookkeeping and clerical skills. Expert in responding to inbound phone calls and emails related to deposit products. Committed to improving overall customer satisfaction and building lasting, fruitful relationships between all parties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Manager
Northbay Education
North East, MD
09.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Prepared and submitted nightly bank deposits.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted with training and development of store associates.
Counselor / Overnight Teacher
Northbay Education
North East, MD
02.2019 - Current
- Differentiated instruction according to student skill level.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Warehouse Associate
Medline Industries, Inc
Perryville, MD
01.2018 - 01.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Education
High School Diploma -
North East High School
MD06.2017
Skills
- Customer outreach
- Business growth planning
- Relationship selling
- Building brand awareness
- Sound judgment
- Employee development
- 2 Years of QuickBooks POS, Excel and Word experience
Certification
- Johns Hopkins Group Management Training - 2020
Timeline
Retail Manager
Northbay Education
09.2022 - Current
Counselor / Overnight Teacher
Northbay Education
02.2019 - Current
Warehouse Associate
Medline Industries, Inc
01.2018 - 01.2019
High School Diploma -
North East High School
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