Christopher Murry

Lead full-service hotel operations for a nationally recognized IHG brand, overseeing all departments including front office, housekeeping, maintenance, and sales.

• Direct daily operations to maximize guest satisfaction, operational efficiency, and revenue performance.
• Manage budgeting, forecasting, payroll, and expense control to meet financial targets.
• Recruit, train, mentor, and evaluate staff to build a strong, service-focused team culture.
• Ensure compliance with IHG brand standards, safety regulations, and local/state requirements.
• Resolve escalated guest concerns and implement service recovery strategies to protect brand reputation.
• Oversee cash controls, audits, and financial reporting to ensure accuracy and accountability.
• Maintain strong relationships with vendors, ownership groups, and community partners.

• Dealt multiple table games in compliance with gaming regulations and internal controls.
• Maintained game integrity and monitored activity to prevent fraud or rule violations.
• Delivered high level guest service in a fast paced casino environment.
• Accurately managed cash and chip transactions, ensuring balanced drawers at shift close.

Directed all operational, financial, and staffing functions for extended-stay hotel property.

• Led full-cycle recruitment, onboarding, performance management, and terminations.
• Developed and enforced operational policies, safety procedures, and brand compliance standards.
• Controlled labor costs through strategic scheduling and workforce planning.
• Managed inventory, procurement, and vendor negotiations to reduce operating expenses.
• Conducted daily quality inspections to maintain cleanliness and guest-ready standards.
• Implemented service recovery strategies to enhance guest satisfaction and online reputation.
• Monitored and reconciled daily cash deposits and financial transactions.
• Proactively resolved guest concerns and service recovery issues, improving guest satisfaction scores and online reputation metrics.
• Managed and responded to online reviews across major platforms, strengthening brand image and increasing guest engagement.
• Controlled cash handling procedures, audited daily cash drops, and ensured accurate financial reconciliation and loss prevention.

Progressively promoted through leadership roles based on performance and operational knowledge.

• Supervised front desk operations, guest services, and daily administrative functions.
• Managed scheduling, staff training, and performance oversight.
• Assisted in hiring, policy enforcement, safety compliance, and financial controls.
• Participated in weekly sales strategy meetings and local Chamber of Commerce events.
• Coordinated quarterly property deep-clean initiatives to maintain quality standards.